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Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Technical Support Representative with 5+ years of industry experience, excelling in customer service and software diagnosis. Proven record in providing clear, comprehensible explanations of complex security measures and efficient resolution of service issues. Proficient in iOS app development and adept at identifying and resolving user experience issues. Possesses a deep understanding of hardware and software configuration, and exhibits readiness to apply diagnostic tools and case support skills. A detail-focused professional with a strong commitment to customer satisfaction.
Resourceful Technical Support Advisor known for high productivity and efficient task completion. Specialize in troubleshooting software issues, managing customer service tickets, and implementing IT solutions effectively. Possess strong problem-solving skills, adept at clear communication, and capable of maintaining patience under pressure. Excel through adaptability in fast-paced environments and commitment to continuous learning and improvement in technological competencies.

Equipped with strong problem-solving abilities, willingness to learn, positive attitude and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Successfully trained in UP, General, CAC, and Swoop systems, with a comprehensive and thorough understanding of their functions. Able to navigate and utilize each system efficiently to support daily operations and deliver accurate, effective service.
Recognized as a top performer on my team, consistently achieving the highest performance scores. I demonstrate strong leadership by setting a positive example, supporting team members, and contributing to overall team.
My driver badges include courage in action and ford cac.

Kara Ballew

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Roadside Assistance Agent

Phone Interviewer

Programmer Analyst

Programmer

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Master of Science - Information Technology

Certificate - Python Software Development

Master of Arts - Liberal Studies

Bachelor of Arts - General Studies

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Roadside Assistance Agent

Phone Interviewer

Programmer Analyst

Programmer

Master of Science - Information Technology

Certificate - Python Software Development

Master of Arts - Liberal Studies

Bachelor of Arts - General Studies

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