Kara Ballew
Rock Hill,SC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
37
37
years of professional experience
Work History
Roadside Assistance Agent
U-Haul
02.2021 - Current
- Dispatch roadside assistance and coordinate accommodations
- Create and modify breakdown, accident. stolen, and impound files
- Respond to customer requests and resolve concerns
Phone Interviewer
G1 Research
01.2017 - 01.2021
- Obtained updated contact information from participants and assessed eligibility
- Communicated information from survey scripts for on-demand phone projects
Programmer Analyst
Herman's Sporting Goods
02.1988 - 12.1990
- Wrote technical proposal for Arthur Planning System; worked with users to implement
- Wrote new mainframe programs or modified existing programs; tested all changes prior to production
- Headed small project to modify warehouse system
Programmer
Ricoh
05.1986 - 01.1988
- Designed and coded COBOL/CICS employee time-keeping system
- Created 250-page user manual for in-house shipping system
- Modified and maintained existing code for in-house shipping system
Education
Master of Science - Information Technology
New Mexico State University
Las Cruces, NM05.2025
Certificate - Python Software Development
Devmountain
Lehi, UT10.2022
Master of Arts - Liberal Studies
Fort Hays State University
Hays, KS05.2022
Bachelor of Arts - General Studies
Fort Hays State University
07.2020
Skills
- Customer Care
- Hardworking and Dedicated
- Call Volume and Quality Metrics
- Debugging and Troubleshooting
- Self-Driven and Motivated
- Application Development
Timeline
Roadside Assistance Agent
U-Haul
02.2021 - Current
Phone Interviewer
G1 Research
01.2017 - 01.2021
Programmer Analyst
Herman's Sporting Goods
02.1988 - 12.1990
Programmer
Ricoh
05.1986 - 01.1988
Master of Science - Information Technology
New Mexico State University
Certificate - Python Software Development
Devmountain
Master of Arts - Liberal Studies
Fort Hays State University
Bachelor of Arts - General Studies
Fort Hays State University
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