Shametra Jackson
Wichita,KS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Roadside Assistance Agent
Enterprise Holdings
Wichita, KS
05.2021 - 04.2022
- Receive customer calls regarding roadside assistance
- Dispatch tow providers to various calls for customers needing fuel, jump starts, lockouts or tows.
Mailroom Clerk
Ascensus College Savings
Kansas City, MO
10.2019 - 04.2021
- Handled customer accounts and processed checks for accounts and companies
- Processed routing and account numbers as well as committed each check to prospective company.
Investor Services Representative
DST Systems
Kansas City, MO
03.2018 - 06.2019
- Handle calls regarding bonds and mutual funds
- Sent distribution checks to clients while also processing receivables under client accounts
- Explained IRA and 401k protocols to customers.
CSR - Customer Service Representative
Faneuil
Wichita, KS
09.2017 - 01.2018
- Assisted customer calls guiding them through the initial phase of getting insurance coverage.
CSR, Convergy
06.2014 - 05.2015
- Handled any and all questions regarding billing
- Cell phone info
- Prepared orders for new cable service
- Accomplishments
- Customer service and billing services.
Home Health Aide
Wichita, KS
04.2014 - 01.2015
- Took care of elderly woman
- Prepared meals, did laundry and gave meds
- Accomplishments
- During my time at this job I learned to become a little more humble and patient
- Skills Used
- Patience, understanding and attention to detail.
Education
Associate -
Cowley County Community College
Skills
- Customer Service
- Customer Care
- Call Center
- CSR
- Customer Support
- Data Entry
- Home Care
- Food Preparation
- Alzheimer's Care
- Caregiving
Timeline
Roadside Assistance Agent
Enterprise Holdings
05.2021 - 04.2022
Mailroom Clerk
Ascensus College Savings
10.2019 - 04.2021
Investor Services Representative
DST Systems
03.2018 - 06.2019
CSR - Customer Service Representative
Faneuil
09.2017 - 01.2018
CSR, Convergy
06.2014 - 05.2015
Home Health Aide
04.2014 - 01.2015
Associate -
Cowley County Community College
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