Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kara Brooks

Mansfield,OH

Summary

Dedicated Customer Service Representative providing skills to prioritize and multi-task in fast-paced working environment. Successfully work as part of any team to reach personal and business goals. I am known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. I have history managing large amounts of inbound calls and sustaining satisfactory relationships with customers. I can offer skills with CRM systems paired with outstanding active listening and multitasking abilities. Customer Service Representative with extensive track record in demanding sales and account management environments. Communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Bath & Body Works (Work from Home)
11.2021 - 01.2024
  • Data Entry
  • Claims
  • Insurance
  • Escalations
  • Resolutions
  • Sales
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered inbound calls, chats, emails, providing frontline customer support or assistance with product and service transactions.
  • Updated databases with new and modified customer data.

Travel State Tested Nurse Aide

Dedicated Nursing Associates
Galloway, OH
12.2017 - 12.2021
  • Assisted residents with activities of daily living such as bathing, dressing, grooming and toileting.
  • Provided one-on-one care to patients including vital sign monitoring and medication administration.
  • Reported any changes in patient health status to nursing staff promptly.
  • Performed basic nursing skills such as changing dressings, collecting specimens, providing wound care and performing catheterizations.
  • Participated in team meetings to discuss patient progress and plan of care updates.
  • Maintained a clean, safe environment for all patients by adhering to safety protocols and procedures.
  • Supported families with end-of-life decisions and provided emotional support during difficult times.

Machine Operator

Jones Potato Chips
Mansfield, OH
03.2014 - 06.2016
  • Set up and operate machine tools to produce precision parts and instruments.
  • Monitor the feed and speed of machines during the machining process.
  • Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
  • Perform periodic maintenance on machines such as cleaning and lubrication.
  • Troubleshoot malfunctions in equipment or processes.
  • Adjust machine settings to complete tasks accurately.

Customer Service Representative

StarTek
Mansfield, OH
06.2012 - 07.2013
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Associate of Science - Health Services

North Central State College
Mansfield, OH
09-2019

Skills

  • CRM Software
  • Researching
  • Grammar
  • Sales expertise
  • Professional telephone demeanor
  • Active Listening
  • Microsoft Office Suite
  • Medical terminology knowledge
  • Typing proficiency
  • High-energy attitude
  • Microsoft Office expertise
  • Positive and professional

Accomplishments

  • High School Diploma, 2012, Mansfield Senior High School
  • Associate degree Health Services, 2019, North Central State College

Certification

  • Ohio State Tested Nurse Aide
  • Registered Phlebotomist
  • Registered Pharmacy Technician
  • CPR/ Basic First/ EKG

Timeline

Customer Service Representative

Bath & Body Works (Work from Home)
11.2021 - 01.2024

Travel State Tested Nurse Aide

Dedicated Nursing Associates
12.2017 - 12.2021

Machine Operator

Jones Potato Chips
03.2014 - 06.2016

Customer Service Representative

StarTek
06.2012 - 07.2013

Associate of Science - Health Services

North Central State College

Similar Profiles

CREATE PROFILE
Kara Brooks