Kara Chew
Houston
Summary
Professional with strong background in Human Resources and Mortgage. Expertise in recruitment, employee relations, and policy implementation. Strong focus on team collaboration and achieving results. Reliable and adaptable, skilled in conflict resolution, talent acquisition, and performance management.
Knowledgeable with solid background in mortgage loan origination and client consultation. Expertise in guiding clients through mortgage process, ensuring compliance with lending regulations, and closing loans efficiently. Demonstrated proficiency in financial analysis and customer relationship management.
Overview
14
14
years of professional experience
Work History
Mortgage Agent
US Bank Home Mortgage
Remote
06.2021 - 02.2026
- Assisted Borrowers with mortgage applications and loan documents. Collected and reviewed documents for underwriting.
- Managed mortgage loan accounts and payment processing. Coordinated with escrow, insurance, default. Supported borrower throughout life cycle of loan.
- Manged loan modification , repayment plans, and delinquency follow up. Maintained accurate servicing notes and account activity.
- Overseen residential portfolios including wealth managements.
ACCOUNT MANAGER
Brinks Home Security
Farmers Branch, TX
03.2019 - 06.2021
- - Increase customer retention and grow existing accounts, Support onboarding and implementation for new accounts
- - Assist with proposals, renewals, and contract negotiations. Identify opportunities for business development.
- - Maintain A/R records, bills & invoices, reconcile expenses to general ledger. Prepare reports, presentations and quarterly business reviews.
- - Apply incoming payments to vendor/client accounts
HUMAN RESOURCES SPECIALIST
Crossmark
Plano, TX
01.2018 - 01.2019
- - Respond to employee inquiries regarding payroll and time keeping
- - Manage & Monitor FMLA, STD and other Leave request
- - Processed payroll and verified timekeeping records
CUSTOMER SERVICE REPRESENTATIVE ONBOARDING SPECIALIST
PayPal
La Vista, NE
12.2015 - 12.2017
- - Conducted new hire orientation, verify employment documents.
- Set up pre screening appointment. Maintain communication with recruiters and new hires
- Supported staffing goals, maintained a full cycle recruitment and hiring process
- Resolved inquiries via phone, chat, and email, ensuring timely and effective support.
MILITARY
United States Air Force (Active Duty)
United States
01.2012 - 02.2016
- - Conduct performance evaluations,support workforce planning, mange benefits administration and leave request.
- Oversee employee records,maintain confidentiality of sensitive information and compliance.
- Coordinate developmental programs, assist with onboarding, terminations and investigations.
Education
CCAF -
COMMUNITY COLLEGE OF THE AIR FORCE
02.2014
Skills
- - Kronos
- - ADP
- - e Verify
- - HRIS
- - Case Management
- - Microsoft Office
- - QuickBooks
- - Workday
Timeline
Mortgage Agent
US Bank Home Mortgage
06.2021 - 02.2026
ACCOUNT MANAGER
Brinks Home Security
03.2019 - 06.2021
HUMAN RESOURCES SPECIALIST
Crossmark
01.2018 - 01.2019
CUSTOMER SERVICE REPRESENTATIVE ONBOARDING SPECIALIST
PayPal
12.2015 - 12.2017
MILITARY
United States Air Force (Active Duty)
01.2012 - 02.2016
CCAF -
COMMUNITY COLLEGE OF THE AIR FORCE