Kara Cleveland
Dan Horn Pharmacy & Health Services
Alma,NY
1
Certification
19
years of professional experience
Experienced Lead Pharmacy Technician with 15+ years of success in prescription processing, regulatory compliance, med-pack preparation, and inventory control. Known for leading workflows, reducing errors, and supporting accurate, efficient pharmacy operations.
Work History
Lead Pharmacy Technician
15 Years- In charge of preparing med-packs for Total Senior Care.
- Supervised pharmacy technician workflow, prioritizing prescriptions and maintaining accurate order fulfillment.
- Coordinated medication preparation, labeling, and packaging while enforcing pharmacy compliance standards.
- Trained new technicians on dispensing procedures, inventory handling, and customer service expectations.
- Reviewed prescription entries for accuracy, resolving discrepancies before processing medications.
- Managed controlled substance records, supporting secure storage and strict regulatory adherence.
- Maintained inventory levels, rotated stock, and identified shortages to prevent dispensing delays.
- Communicated with pharmacists, prescribers, and patients to clarify prescriptions and support timely service.
- Improved daily operations by streamlining workflow, reducing errors, and supporting efficient pharmacy coverage.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Managed opening and closing duties for pharmacy.
Veterinary Technician
1 Year- Assisted veterinarians with examinations, vaccinations, and outpatient procedures.
- Collected blood, urine, and fecal samples for laboratory testing and diagnosis.
- Monitored anesthesia and maintained accurate surgical records during procedures.
- Prepared treatment rooms, sterilized instruments, and maintained sanitary clinic conditions.
Education
Veterinary Technician
Associate of Science - Medical Technology
High School Diploma
Skills
Problem-solving skills
Pharmacy software proficiency
Order verification
Drug inventory control
Prescription processing
Insurance verification
Insurance billing
Regulatory compliance
Drug storage procedures
Updating medication histories
Workflow optimization
Staff development
New hire onboarding
Patient confidentiality
Compounding techniques
Proper labeling
Pharmacy operations
FDA and HIPAA compliance
Data entry
Patient profile setup
Resolving complaints
Prescription filling and labeling
Certified pharmacy technician (cpht)
Relationship building
Receiving incoming supplies
Medicare and medicaid process
Confidentiality practices
Processing payments
Certification
- CPhT - Certified Pharmacy Technician - 11/17/2012
- Licensed Registered Pharmacy Technician - 06/21-12/26
Timeline
Lead Pharmacy Technician
Dan Horn Pharmacy & Health Services
10.2011 - CurrentRead More
Veterinary Technician
Mckean County Animal Hospital
05.2007 - 05.2008Read More
Jamestown Community College
Associate of Science from Medical Technology
Read More
Great Lakes Institute Of Technology
Veterinary Technician
Read More
Bradford Area High School
High School Diploma
Read More