KARA Collins
Louisville,Kentucky
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
Work History
Site Leader Training Manager
Aerotek/Louisville Public Health And Wellness
Louisville, KY
04.2021 - Current
- Directed training and retraining of employees to boost performance and enhance business results.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Supervised sites, reported issues and escalated those that required further assistance.
- Participated in operations team meetings to coordinate and assign project management tasks.
Driver
My City Transportation
Louisville, KY
05.2020 - 04.2021
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions and avoiding dangerous driving actions.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Assisted passengers with entering and exiting vehicles safely.
- Coordinated efficient routes to avoid delays and optimize schedules.
Patient Access Manager
Conifer Health Solutions
Louisville, KY
01.2016 - 01.2020
- Implement process improvements for better workflow.
- Monitor and approved time cards to ensure aligned with budget.
- Coach team performance and productivity.
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Increased quality audit scores.
- Direct day-to-day administrative and operational functions for 220 bed facility, providing guidance and leadership to over 50 employees across more than 5 departments.
Patient Access Supervisor
Conifer Health Solutions
Louisville, KY
01.2015 - 01.2016
- Reduce Denial Not Financial Billed errors by coaching and holding employees accountable.
- Increase point of service collections through motivation with team and providing scripting.
- Rebuild relationship with client and department leaders.
- Improved quality registrations and scheduling at Oncology location.
- Schedule employees within budget guidelines and manages team to avoid overtime.
- Supervised and led employees to high performance levels in cross-functional matrix management structure.
- Direct day-to-day administrative and operational functions for 331-bed facility, providing guidance and leadership to over 50 employees across more than 7 departments.
Patient Access Team Lead
Conifer Health Solutions
Louisville, KY
01.2014 - 01.2015
- Assist leadership with any department needs including working reports.
- Managed throughput to ensure patient wait times was low.
- Created fun tools for team to motivate POS collections.
- Assist in training and hiring new employees.
Patient Access Representative
Conifer Health Solutions
Louisville, KY
01.2008 - 01.2014
- Work weekly DNFB, Pre-bill edit, HL7, Flash report, IPOP and Denial Management reports.
- Work multiple shifts and multiple areas.
- Worked as phlebotomist on off days as needed.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
Education
Bachelor of Science - Health Management And Clinical Assistance
Sullivan College of Technology And Design
Louisville, KY12.2022
Phlebotomy Diploma -
ATA College
Louisville, KY04.2010
Associate Degree - Medical Insurance Coding
ATA College
Louisville, KY04.2007
Skills
- Staff Management
- Financial Management
- Planning and Coordination
- Teamwork
- Coaching and mentoring
- Team leadership and direction
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Site Leader Training Manager
Aerotek/Louisville Public Health And Wellness
04.2021 - Current
Driver
My City Transportation
05.2020 - 04.2021
Patient Access Manager
Conifer Health Solutions
01.2016 - 01.2020
Patient Access Supervisor
Conifer Health Solutions
01.2015 - 01.2016
Patient Access Team Lead
Conifer Health Solutions
01.2014 - 01.2015
Patient Access Representative
Conifer Health Solutions
01.2008 - 01.2014
Bachelor of Science - Health Management And Clinical Assistance
Sullivan College of Technology And Design
Phlebotomy Diploma -
ATA College
Associate Degree - Medical Insurance Coding
ATA College
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