Kara Collins
Hot Springs,AR
Summary
Results-driven leader with 13 years of supervisory experience and deep expertise in customer service, administrative operations, and staff development. Recognized for building cohesive teams, improving process efficiency, and ensuring compliance in high-volume, detail-intensive environments.
Overview
30
30
years of professional experience
Work History
Supervisor
CGI Federal
04.2022 - Current
- Lead daily operations across print production, quality control, mailroom, and personalization units, ensuring secure and timely processing of passports and vital documents.
- Supervise and coach a team of 9+ employees, driving performance through clear expectations, real-time feedback, and structured training on procedures, compliance, and quality standards.
- Oversee use of automated postal systems and coordinate with USPS and private carriers to guarantee accurate and on-time document delivery.
- Monitor production metrics and implement workflow adjustments to maintain throughput, accuracy, and adherence to federal regulations.
- Conduct performance evaluations, manage disciplinary actions, and foster a culture of accountability and continuous improvement.
- Collaborate with CGI and government stakeholders to align operational goals, resolve escalations, and support mission-critical service delivery.
- Champion process improvements that enhance efficiency, reduce errors, and support a high-compliance environment.
Book Print Associate I, II and III
Arkansas Passport Center
02.2015 - 04.2022
- Supported production and quality control operations, including printer management and application review for passport personalization.
- Resolved sensitive, high priority passport issues while coordinating with US Agencies and Embassy Posts to ensure timely issuance.
- Optimized passport production using expert command of Travel Document Issuance System.
- Trained and galvanized new employees in Book Print, Quality Control and Mail Out processes, enabling consistent team performance.
- Recognized as CGI Employee of the Year 2017 for excellence in service and process-focused results.
Secretary
Advanced Pest Control
08.2013 - 03.2015
- Streamlined scheduling for office and crews.
- Supervised and coordinated staff assignments.
- Managed appointments and client correspondence.
- Ensured accuracy in Accounts Receivable.
Teacher - Grade 1
Gospel Light Baptist Church/School
07.2011 - 06.2013
- Led instruction across core academic subjects.
- Assessed and reported student progress to parents.
- Facilitated parent-teacher conferences and mentorship of student teachers.
- Fostered an engaging and supportive learning environment.
Teacher – Grade 3 and 4, Spanish I and II
Faith Baptist Church/School
08.1999 - 05.2001
- Directed classroom instruction in multiple subjects and Spanish.
- Evaluated student performance and communicated progress during parent-teacher conferences.
- Fostered an engaging and supportive learning environment.
Office Manager/Payroll Clerk
Griffin Classic Builders, Inc.
03.1996 - 07.1999
- Managed scheduling for office, maintaining meeting times and required appointments for all construction crews.
- Scheduled and supervised employees on coordinating jobs.
- Processed contractor invoices for progress and final payment.
- Managed day to day operations of construction office.
- Collaborated with management on bid package preparation.
- Functioned as funds administrator to include billing and invoicing.
- Utilized accounting software Peachtree system.
Education
Bachelor of Christian Education -
Tri-State Baptist College
Memphis, TN05.1991
General Studies - Education
Hyles-Anderson College
Crown Point, IN01.1990
Skills Summary
- MS Office, Word, Excel and Outlook, 25
- Travel Document Issuance System (TDIS), 10
- Problem Solving, 25
- Teamwork, 25
- Communication, 25
- Time Management, 25
- Spanish - fluent written and verbal, 37
Timeline
Supervisor
CGI Federal
04.2022 - Current
Book Print Associate I, II and III
Arkansas Passport Center
02.2015 - 04.2022
Secretary
Advanced Pest Control
08.2013 - 03.2015
Teacher - Grade 1
Gospel Light Baptist Church/School
07.2011 - 06.2013
Teacher – Grade 3 and 4, Spanish I and II
Faith Baptist Church/School
08.1999 - 05.2001
Office Manager/Payroll Clerk
Griffin Classic Builders, Inc.
03.1996 - 07.1999
Bachelor of Christian Education -
Tri-State Baptist College
General Studies - Education
Hyles-Anderson College