Kara Cooper
Gillette,WY
Summary
Dedicated and detail-oriented individual seeking a 911 dispatcher role. Possesses strong communication and active listening skills, with a proven ability to remain calm under pressure, and prioritize tasks effectively. Eager to leverage excellent interpersonal skills, and a commitment to providing compassionate support to callers, while ensuring efficient and accurate dispatch of emergency services.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Avenue5
Gillette, WY
05.2025 - 07.2025
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and the property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed the file tracking sheet for each applicant.
- Oversaw monthly collections, and maintained high payment rates by building positive relationships with tenants.
- Handled sensitive information, communications, financial records, employee details, and legal documents.
- Managed confidential information.
Mortgage Loan Coordinator
Legacy Lending Group
Gillette, Wyoming
11.2024 - 05.2025
- Reduced loan processing time by prioritizing tasks and communicating effectively with team members.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues and management staff.
- Assisted clients in selecting the correct loan product and terms to meet their needs and financial goals.
- I followed up with clients on missing loan documents, providing guidance on the best way to complete the application process.
- Checked loan documents for accuracy prior to closing.
- Developed and implemented marketing campaigns to generate new business opportunities.
Special Education Paraprofessional
Campbell County School District
Gillette, Wyoming
09.2023 - 11.2024
- Established rapport with students by demonstrating empathy, understanding, and patience in the face of challenging situations.
- Collaborated with multidisciplinary teams to evaluate student needs, and make recommendations for appropriate services or supports.
- Utilized a variety of assistive technology tools to enhance student access to curriculum materials, and support individual learning needs.
- Contributed to a positive school culture by actively participating in staff meetings, committees, and extracurricular activities, as needed.
- Maintained accurate records of student performance, attendance, and IEP goals, contributing to comprehensive progress reporting.
Teller
First National Bank of Gillette
Gillette, Wyoming
06.2023 - 09.2023
- I balanced the cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining the security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies, and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Licensed Cosmetologist
Shear Magic Salon
Gillette, Wyoming
01.2019 - 03.2023
- Built a loyal clientele base through exceptional customer service and personalized care.
- Kept work areas, tools, and equipment clean, and properly sanitized to minimize disease transfer and health risks of a shared environment.
- Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Maintained a clean and organized workstation, ensuring a pleasant salon experience for clients.
- I attended regular training sessions and workshops to maintain my cosmetology license and stay current on techniques and skills.
Loan Officer Assistant
Campco Federal Credit Union
Gillette, Wyoming
11.2016 - 01.2019
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Answered inquiries and provided superior customer service to clients.
- Communicated with customers daily to request information and complete paperwork.
- Reduced processing time by maintaining an organized system for tracking outstanding documents and follow-ups.
- Provided comprehensive administrative support to loan officers so they could focus on building relationships with clients and generating new business opportunities.
Education
Some College (No Degree) - General Studies
Gillette College
Gillette, WYCosmetology License -
True Colors Cosmetology
Gillette, WYHigh School Diploma -
Westwood High School
Gillette, WYSkills
- Strong, effective communication skills
- Active listening
- Critical thinking
- Works well under pressure
- Typing speed
- Organizational growth
- Adaptability and flexibility
- Decision making
- Computer skills
- Situational awareness
- Multitasking and prioritization
Certification
-First AID/CPR
I have also successfully completed and passed
1. Identity Theft Red Flags Compliance Training
2. ECOA (Regulation B) Compliance Training
3. Complying with Appraisal Independence Requirements
4. BSA, Anti-Money Laundering, SARs, and Red Flags Training
5. Fair Lending Training
6. Mortgage Advertising Practices
Timeline
Assistant Property Manager
Avenue5
05.2025 - 07.2025
Mortgage Loan Coordinator
Legacy Lending Group
11.2024 - 05.2025
Special Education Paraprofessional
Campbell County School District
09.2023 - 11.2024
Teller
First National Bank of Gillette
06.2023 - 09.2023
Licensed Cosmetologist
Shear Magic Salon
01.2019 - 03.2023
Loan Officer Assistant
Campco Federal Credit Union
11.2016 - 01.2019
Some College (No Degree) - General Studies
Gillette College
Cosmetology License -
True Colors Cosmetology
High School Diploma -
Westwood High School