Kara DAmico

• Manage over 50-100 customer calls per day
• Responded to customer requests, offering excellent support and tailored recommendations to address needs
• Investigated and resolved customer inquiries and complaints quickly
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
• Developed and updated databases to handle customer data
• Managed timely and effective replacement of damaged or missing products
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues
• Responded proactively and positively to rapid change

• Assisted customers and co workers with day-to-day problems and customer service.
• Daily program numbers and total amounts in our daily log in the computer to calculate loss, improvement and increased sales.
• Progressed in excellent customer service and skills.

• Increased performance from day-to-day loads
• Programmed conveyor belt codes
• Followed safety regulations to maintain safe work environment
• Removed jams and unblocked conveyor system to maintain flow of goods
• Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses
• Used hand-held scanners and physical logs to accurately track item movements
• Assembled, sealed, and loaded packages into correct trucks
• Communicated regularly with supervisors to provide information on delays and issues with shipments
• Proved successful working within tight deadlines and a fast-paced environment
• Monitored and tracked shipment progress to confirm on-time delivery
• Maintained clean, orderly work environment free of hazards
• Assisted in receiving, stocking and distribution of merchandise
• Operated equipment while observing standard safety procedures
• Drove forklifts, pallet jacks and other equipment to move materials

Assist customers, serve, seat, use POS system/program

• Supported needs of customers as well as wait staff who attended to specific needs of countless customers daily for restaurant needs with social relevancy and intentionality
• Used POS system to correctly input orders and assist customers best way possible to insure perfect customer service
• Worked with POS system to place orders, manage bills, and handle complimentary items
• Used slow periods to restock supplies, ice, trays, and delivery bags
• Seated customers in timely manner by managing reservations and waitlists skillfully
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
• Answered customers' questions, recommended items, and recorded order information
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
• Increased sales significantly by upselling higher-end products to customers
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior