Summary
Overview
Work History
Education
Skills
Timeline
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Kara Dean

Cincinnati

Summary

  • Dynamic HR Service Advisor with experience in providing comprehensive employee support and guidance.
  • Proficient in managing HR inquiries, resolving employee concerns, and facilitating seamless communication between staff and management.
  • Demonstrated ability to implement HR policies and procedures to enhance workplace efficiency and employee satisfaction.

Overview

9
9
years of professional experience

Work History

HR SERVICE ADVISOR

Bons Secors Mercy Health
08.2024 - Current
  • Managed HR inquiries, resolving employee concerns
  • Implemented HR policies and procedures, increasing overall organizational effectiveness.
  • Handled HR-related inquiries in a high-volume inbound call environment with professionalism.

PAYMENT PROCESSOR

First Student
11.2022 - 08.2024
  • Exceptionally handled 50+ unions and all details regarding their members for Data input and Dues payments.
  • Diligently set-up, processed and maintained union dues as well as their information.
  • Amazingly built relationships with unions and kept up with communication and or requests.

FINANCIAL ANALYST

Elevance Health
11.2021 - 11.2022
  • Effectively overlooking invoice details to ensure correlation between input data and procedures.
  • Efficiently resolving issues as they arise.
  • Competently setting up group contracts for Dental, Vision and Medical insurance.
  • Attentively updating contracts, pricing rules and procedures per daily, weekly and monthly audits.
  • Proficiently responding to Underwriters, Compliance, and Management with prompt response.

DISPUTES RESOLUTION ANALYST

Fifth Third Bank
09.2016 - 11.2021
  • Diligently processing Check and Ach dispute claims in a manor compliant with Regulation E, and NACHA.
  • Consistently Averaging above goal of 98% QA YTD.
  • Effectively reconciling outages in Corporate Accounting Database (frontier) by matching credits/debits; correcting outages per ACE adjustments, offsets, and outside recoveries to stay in compliance with bank regulations.
  • Continuously managing risk and helping Mitigate Loss by notifying appropriate parties of potential risks to the bank - reaching out to other LOBs to work as one bank to reduce loss and increase fraud awareness.
  • Strenuously working to recoup funds by reaching out to ODFI's per Phone/FAX/email; to submit Hold Harmless, and Permission to return requests.
  • Meticulously offering a hand when needed, managing projects in addition to daily job functions - Ach case reassertions, and processing backdated ACH documents.
  • Attentively processing returns, and batching return items.

Education

Western Hills High School
Cincinnati, OH

Skills

    Microsoft Office applications

    Multi-system operation

    Detail-oriented mindset

    Effective efficiency

    Dedicated and proactive

Timeline

HR SERVICE ADVISOR

Bons Secors Mercy Health
08.2024 - Current

PAYMENT PROCESSOR

First Student
11.2022 - 08.2024

FINANCIAL ANALYST

Elevance Health
11.2021 - 11.2022

DISPUTES RESOLUTION ANALYST

Fifth Third Bank
09.2016 - 11.2021

Western Hills High School

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Kara Dean