Kara Hambrick
Summary
Dynamic IT professional with extensive expertise in system administration, network security, and technical support. Proficient in troubleshooting, software installation, and optimizing IT infrastructure to ensure peak performance and reliability. Recognized for fostering effective team collaboration and demonstrating adaptability in fast-paced environments while consistently achieving outstanding results. Committed to leveraging technical skills and a proactive approach to drive organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Specialist & Implementation
PathGroup
07.2022 - Current
- Implemented network security protocols to safeguard organizational data against unauthorized access.
- Diagnosed and resolved hardware and software issues, ensuring minimal downtime for end-users.
- Managed system updates and patches, enhancing overall IT infrastructure performance and security.
- Provided technical support to staff, streamlining troubleshooting processes through effective communication and training.
- Developed documentation for IT procedures, improving knowledge sharing among team members.
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
- Configured and tested new software and hardware.
- Assisted in Set Up and Go Live of new lab locations.
Customer Service Advocate
Verizon Wireless
07.2018 - 07.2022
- Completed full analysis of customer accounts to insure accuracy which improved customer call backs by 5% overall in the team
- Aided customers with technical concerns and troubleshooting across all wireless operating systems as well as wireless accessories in order to guarantee customer satisfaction with equipment and company services
- Conducted customer service surveys in order to verify customer satisfaction and/or complaints
- Trained new team members on customer service protocols and tools.
Site Supervisor
Hambrick 1 Trucking
07.2015 - 07.2018
- Acquired new clients in which consistently increased business revenue
- Managed multiple projects by utilizing time management and problem solving skills
- Aligned individual roles in the team to ensure project completion within the given deadline
- Enforced local safety protocols and regulations
- Analyzed work problems and composed measures to improve productivity and product quality which achieved faster turnaround times while maintaining quality results.
Front Office Manager
Cell Phone Genie
02.2013 - 07.2015
- Audited register transactions at the beginning and end of each business day to ensure accuracy
- Identified sales opportunities and acted on leads which lead to consistently meeting or surpassing quotas per quarter
- Provided outstanding customer service
- Was able to showcase product knowledge to supply each customer with their individual needs increasing customer satisfaction
- Troubleshoot multiple complex phone issues including physical and technical in order to produce a one resolution.
Education
High School Diploma -
Franklin High School
Franklin, TNCertificate - Cybersecurity
Vanderbilt University Bootcamp
Nashville, TN04.2022
Skills
- Powershell
- Cisco
- NICE
- Linux
- Python
- AdManager
- Firewall
- TCP/IP
- Mimecast
- Windows
- Azure
- Microsoft Server and Client operating systems
- Software implementation
- Project implementation
- Intrado
Certification
CompTIA Security+
Timeline
IT Specialist & Implementation
PathGroup
07.2022 - Current
Customer Service Advocate
Verizon Wireless
07.2018 - 07.2022
Site Supervisor
Hambrick 1 Trucking
07.2015 - 07.2018
Front Office Manager
Cell Phone Genie
02.2013 - 07.2015
Certificate - Cybersecurity
Vanderbilt University Bootcamp
High School Diploma -
Franklin High School
Similar Profiles
Monique OwensMonique Owens
Phlebotomist/Floater at PathGroupPhlebotomist/Floater at PathGroup
Kristina OverKristina Over
Phlebotomist at PathGroupPhlebotomist at PathGroup
SAKYRA LEWISSAKYRA LEWIS
PHLEBOTOMIST FLOAT II at PathGroupPHLEBOTOMIST FLOAT II at PathGroup
Phillip VentolaPhillip Ventola
IMPLEMENTATION & INTEGRATION SPECIALIST – IMPLEMENTATION & INTEGRATION TEAM LEAD – IMPLEMENTATION & INTEGRATION MANAGER at rater8IMPLEMENTATION & INTEGRATION SPECIALIST – IMPLEMENTATION & INTEGRATION TEAM LEAD – IMPLEMENTATION & INTEGRATION MANAGER at rater8
Jennifer A SamardakJennifer A Samardak
Implementation Specialist/ Implementation Clinical Lead at QualifactsImplementation Specialist/ Implementation Clinical Lead at Qualifacts