Kara Hoffman
Bath,PA
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
21
21
years of professional experience
Work History
Guest Service Representative
Mountain Creek Ski Resort
Vernon, New Jersey
01.2020 - Current
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Verified reservations by phone or in person.
Customer Service Representative
Home Goods
Newton, New Jersey
08.2019 - 12.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Prep Cook
Cheesecake Factory Restaurant
Rockaway, New Jersey
06.2018 - 03.2019
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
Customer Service Representative
Kohls Department Store
Newton
09.2017 - 03.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Cashier
ShopRite
Newton, New Jersey
08.2015 - 03.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Travel Consultant
Global Communications Group
Rockville Centre, New York
09.2010 - 02.2013
- Provided customers with detailed information about travel destinations and packages.
- Developed customized travel plans to meet customer needs and preferences.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
Waitress
Applebee's Grill + Bar
Queens, New York
11.2007 - 08.2010
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
Nursing Assistant
HackensackUMC
Hackensack, New Jersey
02.2004 - 07.2007
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Collected specimens for laboratory testing such as urine samples and blood draws.
Education
High School Diploma -
Parsippany Hills
Parsippany, NJ06-1997
Skills
- Shift change management
- Check-in coordination
- Concierge support
Timeline
Guest Service Representative
Mountain Creek Ski Resort
01.2020 - Current
Customer Service Representative
Home Goods
08.2019 - 12.2019
Prep Cook
Cheesecake Factory Restaurant
06.2018 - 03.2019
Customer Service Representative
Kohls Department Store
09.2017 - 03.2018
Cashier
ShopRite
08.2015 - 03.2017
Travel Consultant
Global Communications Group
09.2010 - 02.2013
Waitress
Applebee's Grill + Bar
11.2007 - 08.2010
Nursing Assistant
HackensackUMC
02.2004 - 07.2007
High School Diploma -
Parsippany Hills