Kara Hoffman
Mentor,OH
Summary
Punctual and dependable crew leader with strong multitasking and time management abilities. Established positive relationships with customers and colleagues, driving improvements in service quality and team collaboration.
Overview
4
4
years of professional experience
Work History
Crew Leader
East Coast Custard
Mentor, OH
05.2022 - Current
- Trained and mentored new crew members on customer service standards and operational procedures.
- Implemented process improvements that enhanced speed of service during peak hours.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Established positive relationships with customers and colleagues through high standards of customer service.
Education
Psychology/ Biology
Ohio University
Athens, OH04-2028
Skills
- Punctual and dependable
- First Aid/CPR
- Excellent communication
- Multitasking and organization
- Crew management
- Teamwork and collaboration
- New hire training
- Multitasking
- Time management
- Problem-solving abilities
Timeline
Crew Leader
East Coast Custard
05.2022 - Current
Psychology/ Biology
Ohio University