Summary
Overview
Work History
Education
Skills
Accomplishments
volunteer experience
Certification
Affiliations
Timeline
Generic

Kara Hopkins

Philadelphia,PA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Client Relationship Associate

Vanguard
06.2022 - Current
  • Streamlined retirement department operations by handling high-volume inbound/outbound calls, processing financial transactions with over 95% accuracy.
  • Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
  • Collaborated with internal departments to resolve complex issues and provide customized support to clients.
  • Maintained detailed records of all client interactions in CRM systems for easy access by other team members as needed.
  • Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.

Test Scorer

Data Recognition Corporation
02.2022 - 05.2022
  • Assessed standardized test administered to high school students using DRC rubric maintaining over 95% accuracy
  • Maintained strict confidentiality while handling student information, ensuring compliance with privacy regulations.
  • Conducted quality control checks on completed tests to verify scoring accuracy and adherence to established criteria.

Healthcare Communicator

Ashfield Healthcare
06.2019 - 11.2021
  • Maintained an average score of 98 percent of Quality Monitoring calls with client satisfaction
  • Improved patient satisfaction by providing compassionate and attentive care to individuals with various healthcare needs.
  • Streamlined healthcare processes for increased efficiency and better resource management.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.

Operations Manager Assistant

PAR-Recycle Works
04.2019 - 06.2019
  • Created a system for easier function of regional e-waste recycling events cutting time down by more than 20%
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

Supports Coordinator

Liberty Community Connections
06.2017 - 04.2018
  • Managed high-volume caseload of 50 consumers, ensuring timely completion of tasks and effective communication with clients.
  • Enhanced team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery.
  • Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.

Facilities Expeditor

David's Bridal
01.2017 - 03.2017
  • Performed administrative duties, mail distribution, work order processing and bill payments with 100 % accuracy
  • Reduced inventory discrepancies by maintaining accurate records of materials and supplies.

Education

Master of Arts - Digital Communications And Media

Temple University
Philadelphia
05.2021

Bachelor of Science - Clinical Sociology

Rosemont College
Rosemont
05.2016

Skills

  • Excellent communication
  • Active listening
  • Product knowledge
  • Teamwork and collaboration
  • CRM software proficiency
  • Problem-solving abilities
  • Social media savvy
  • Microsoft Office Suite
  • Clerical Support
  • Salesforce CRM
  • Account Maintenance
  • Regulatory Compliance

Accomplishments

    Dean's List 2016

volunteer experience

Grief Journey's Podcast 92.9 FM, Audio Editor, 01/01/22, Present

Certification

Finra Series 7 & 63

Affiliations

  • Audio Editor of Grief Journey's on 92.9 FM

Timeline

Client Relationship Associate

Vanguard
06.2022 - Current

Test Scorer

Data Recognition Corporation
02.2022 - 05.2022

Healthcare Communicator

Ashfield Healthcare
06.2019 - 11.2021

Operations Manager Assistant

PAR-Recycle Works
04.2019 - 06.2019

Supports Coordinator

Liberty Community Connections
06.2017 - 04.2018

Facilities Expeditor

David's Bridal
01.2017 - 03.2017

Master of Arts - Digital Communications And Media

Temple University

Bachelor of Science - Clinical Sociology

Rosemont College

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Kara Hopkins