Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kara Hopkins

Rocky Mount,NC

Summary

Successful Owner/Operator with expertise in Embroidery Business and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals.

Overview

10
10
years of professional experience

Work History

Owner/Operator Embroidery Business

Kara Hopkins
10.2020 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Contributed positively to the local community through involvement in various events or charitable organizations.

Receptionist

Nash OB-GYN
07.2019 - 01.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Checked patients in and out
  • Collected copays and out standing balances
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Verify Insurance
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Open and close office

911 Telecommunicator

Wilson County Government
07.2018 - 01.2019
  • Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
  • Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
  • Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
  • Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
  • Answered calls for Fire police and EMS
  • Dispatched calls to Fire police and EM
  • Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.

Receptionist

Medical Eye Assoc
05.2014 - 07.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Verified insurance
  • collected copays and any out standing balances



Education

High School Diploma -

Nash Community College
Rocky Mount, NC
06.1988

Skills

  • Operations Management
  • Documentation And Reporting
  • Hiring
  • Business Planning
  • Sales negotiation
  • Dependable and reliable
  • Customer-Oriented
  • Tractor-trailer driving specialist

Timeline

Owner/Operator Embroidery Business

Kara Hopkins
10.2020 - Current

Receptionist

Nash OB-GYN
07.2019 - 01.2020

911 Telecommunicator

Wilson County Government
07.2018 - 01.2019

Receptionist

Medical Eye Assoc
05.2014 - 07.2018

High School Diploma -

Nash Community College

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Kara Hopkins