K’ara Johnson

• Processed customer transactions accurately, ensuring adherence to banking policies and procedures.
• Assisted customers with account inquiries, providing clear and helpful information.
• Maintained cash drawer accuracy through diligent record-keeping and reconciliation practices.
• Collaborated with team members to enhance customer service delivery and efficiency.
• Implemented safety protocols to safeguard cash handling and protect sensitive information.

• Provided technical support for hardware and software issues across various systems.
• Diagnosed and resolved user-reported problems efficiently through remote assistance tools.
• Assisted in maintaining IT inventory management and tracking systems to support operations.
• Documented troubleshooting procedures and solutions in knowledge base for future reference.

• Assisted patients with daily living activities, enhancing comfort and well-being.
• Monitored vital signs, ensuring timely reporting of changes to nursing staff.
• Maintained cleanliness and safety of patient environments, adhering to infection control protocols.
• Documented patient care information accurately in electronic health records, supporting continuity of care.

• Adapted quickly to changes in policies, maintaining service quality during transitions.
• Trained new representatives on company protocols and effective customer engagement strategies.
• Conducted quality assurance checks on calls to ensure adherence to performance standards.
• Identified recurring issues and suggested process improvements to enhance overall customer experience.

• Assisted teachers in lesson planning and classroom management.
• Supported students with individualized learning needs and academic challenges.
• Organized classroom materials and resources for effective instruction.
• Monitored student behavior and provided positive reinforcement strategies.

• Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
• Utilized CRM software to manage customer interactions and track service requests efficiently.
• Resolved product issues by troubleshooting, ensuring timely follow-up for resolution completion.
• Collaborated with team members to improve response times and streamline communication processes.

Followed all food safety regulations while preparing meals for patients.

• Coordinated with other dietary aides and kitchen staff to ensure efficient workflow

and timely delivery of meals, contributing to a smooth-running operation.

• Supported fellow team members during peak times by assisting with tasks such as

dishwashing and restocking supplies, fostering a collaborative