Proven nursing leader effective at uniting and guiding nursing teams toward achieving patient care goals, improving satisfaction and supporting wide-spread healthcare system improvements. Focused on continuously advancing expertise in leadership while building relationships.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Emergency Room Manager
KPC Health Victor Valley Global Medical Center
Victorville, CA
07.2023 - Current
Increased medication and patient scanning from 16% to 86% to meet quality and patient safety goals (Leapfrog).
Increased courtesy of nurses' HCAHPS score from 55.5% in CY2023 to 76% in the current year.
Increased overall rating of ER care from 49.7% in CY 2023 to 67% this calendar year.
Optimized staff scheduling, resulting in achievement of 100% productivity.
Ensured compliance with regulatory agencies, such as The Joint Commission, through the development of staff accountability checklists and weekly rounding.
Built work schedules and staff assignments, taking workload, space, and equipment availability into consideration to increase efficiency.
Developed and implemented a positive feedback culture, resulting in a noticeable improvement in employee morale and retention.
Investigated incidents of errors and near misses to identify root causes and prevent recurrence.
Lead the Sepsis team to achieve the three-hour bundle requirements, move towards one-hour evidence-based guidelines, and reach TJC certification.
Nurse Manager
Providence St. Mary Medical Center
Apple Valley, CA
05.2021 - 07.2023
Managed a 170-person nursing and clinical staff, including budgeting, supply management, and performance and quality targets for the hospital's strategic plan.
Reviewed and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges.
Performed personnel interviewing, hiring, disciplinary actions and dismissals.
Integrated push-pull for admitted patients with ED in order to assist with transferring patients to a unit in a timely manner. 60 minutes targets from order to bed placement.
Increased Telemetry unit HCAHPS score by 30%.
Merged two nursing units, increased bed capacity by an additional eight beds, while increasing both patient and employee satisfaction.
The highest participation rate in the caregiver engagement survey across the organization.
Lead a quality improvement team focusing on hand hygiene to exceed the hospital goal for expected scores in 2022.
Team member of the Hospital Throughput Committee, which initiated a process that decreased the time from the ED to the unit to less than 45 minutes, and reduced discharge time from the DC order to departure by 2 p.m.
Launched shared governance committee, which created the following councils: Clinical Practice and Quality Outcomes, Quality and Safety, Nursing Research, Professional Advancement, and Nursing Leadership.
Nurse Supervisor
St. Mary Medical Center
Apple Valley, CA
02.2018 - 05.2021
Managed and provided leadership to help staff with direct and indirect patient care and telemetry monitoring.
Participated in hospital-wide initiatives and committees to improve patient care, satisfaction and safety.
Advised, coached and mentored experienced and student nurses on medical issues, crisis management and appropriate nursing interventions.
Received and researched complaints from families, patients and clinical staff in order to resolve concerns to full satisfaction.
Registered Nurse
St. Mary Medical Center
Apple Valley, CA
11.2009 - 02.2018
Performed role of interim Nurse Supervisor for 66 inpatient beds; managed staff, patient care issues, patient satisfaction
Charge Nurse; Leading team of nursing staff on shift and carrying out duties assigned by Nurse Leader
Administered medications, tracked dosages and documented patient conditions.
Maintained comprehensive patient care plans and monitored staffs' implementation of physician's orders.
Oversaw delivery of high-quality, cost-effective care with focus on patient safety, comfort and dignity.
Licensed Practical Nurse
Good Shepherd Health System
Hermiston, OR
01.1998 - 07.2006
Guaranteed exceptional care quality by correctly administering medication, inserting and caring for catheters, dressing and changing wounds and assisting with personal hygiene.
Educated clients, patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
Education
Associate of Science - Nursing
Victor Valley College
Victorville, CA
06.2009
LVN Certification -
Pasco Hernando Community College
Dade City, FL
11.1997
Skills
8yr Nurse Leader (ER, MS, Tele)
Organizational skills
Working collaboratively across disciplines
Provider relations
Experienced in performance improvement
Time management
Friendly, positive attitude
Conflict resolution
Certification
Basic Life Support for Healthcare Providers
Advanced Cardiovascular Life Support
NIHSS Stroke Certification
Timeline
Emergency Room Manager
KPC Health Victor Valley Global Medical Center
07.2023 - Current
Nurse Manager
Providence St. Mary Medical Center
05.2021 - 07.2023
Nurse Supervisor
St. Mary Medical Center
02.2018 - 05.2021
Registered Nurse
St. Mary Medical Center
11.2009 - 02.2018
Licensed Practical Nurse
Good Shepherd Health System
01.1998 - 07.2006
Associate of Science - Nursing
Victor Valley College
LVN Certification -
Pasco Hernando Community College
Basic Life Support for Healthcare Providers
Advanced Cardiovascular Life Support
NIHSS Stroke Certification
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