Kara Lewis
Eastpoint,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Administrative Assistant/ Customer Service
Herff Jones
2021.08 - 2024.02
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Served as the primary point of contact for clients'' questions or concerns, leading to increased client retention rates.
- Enhanced customer satisfaction by resolving issues promptly and providing exceptional service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Customer Service Associate
Southern Woods Plantation
2015.10 - 2021.04
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bachelor of Science - Business Management
Abraham Baldwin Agricultural College
Tifton, GA12.2023
Skills
- Microsoft Outlook
- Document Control
- Product and service knowledge
- Administrative tasks
- Organizational skills
- Problem Solving
- Attention to detail
- Customer Relationship management
- Effective and professional communication
- Inventory Coordination
Certification
Timeline
Administrative Assistant/ Customer Service
Herff Jones
2021.08 - 2024.02
Customer Service Associate
Southern Woods Plantation
2015.10 - 2021.04
Bachelor of Science - Business Management
Abraham Baldwin Agricultural College
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