Reva (Renee) Pate
Tulsa,OK
Summary
To provide superior customer service and be a contributor to the success of my coworkers and employer. Authorized to work in the US for any employer
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
29
29
years of professional experience
Work History
Administrative Assistant/ Customer Service
Pacesetter Claims Service
03.2021 - 09.2025
- Administrative assistant and customer care at Pacesetter Claim Services for 5 years, duties included, initial contact with policyholders, assigning field adjusters, adjuster license verification, adjuster vetting, entering claims into the system. I was responsible for printing and sending documents to policyholders and their agents, entering assessments and appraisals. Used platforms such as Xactanalysis, Podio, SharePoint Outlook, Guidewire, Microsoft, Microsoft teams, Synbillity and soft phone.
Customer Service Representative
Alorica Inc
11.2009 - 12.2020
- Providing inbound technical support for mobile phones.
- Resolving billing issues in regards to their mobile phone accounts.
- Selling additional lines and/or hardware and accessories to our customers.
- Processing and filing claims for mobile phone insurance on the behalf of the customer
- Moved from Tech support to Assurant Solutions, filing claims for mobile devices, and have been working this account for the last 3 yrs
- Also have experience working for Entergy gas and electric 2yrs
Quality Assurance Analyst
Bama Pie
03.2006 - 11.2006
- Inspection of products, environment, and equipment
- Ran all necessary test to insure proper product quality
- Maintained safe food handling environment
Crossed trained ( pressman/camera/binding/plates
Enterprise School Portraits
11.1996 - 09.2003
- All positions including printing press and binding
- Editing of school photos before final print
- Ran printing presses for production of school yearbooks
- Camera processing of negatives
Education
Associates Degree - medical office and medical assistant
Vatterott College
Tulsa, OK11.2008
Skills
- Travel scheduling
- Computer literacy (10 years)
- Maintaining patient confidentiality
- Training & development
- Call center
- Administrative assistant TPA company (7 years)
- Data entry
- Research
- Office experience
- Computer skills
- Computer operation
- Front desk
- Time management
- Microsoft Excel
- Microsoft Office
- Interpersonal skills
- Writing skills
- Medical terminology
- Communication skills
- Xactanalysis (5 years)
- Technical Support
- Mobile Devices
- Microsoft Word
- Help Desk
- administrative support Asst
- Insurance claim forms review
- Teamwork and collaboration
- Information verification
- Claims processing
- Collaborative relationships
- Documentation processing
- Patient contact
- Teamwork
- Multitasking
- Adaptability and flexibility
- Verbal and written communication
- Teamwork skills
- Task prioritization
- Documentation
- Organizational skills
- HIPAA
- Phone etiquette
- Customer support
- Customer service
- Active listening
Languages
English
Timeline
Administrative Assistant/ Customer Service
Pacesetter Claims Service
03.2021 - 09.2025
Customer Service Representative
Alorica Inc
11.2009 - 12.2020
Quality Assurance Analyst
Bama Pie
03.2006 - 11.2006
Crossed trained ( pressman/camera/binding/plates
Enterprise School Portraits
11.1996 - 09.2003
Associates Degree - medical office and medical assistant
Vatterott College
Additional Information
Administrative assistant at Pacesetter Claims Service, Skills include, policyholder initial contact, adjuster license verification, adjuster vetting, entering claims into system, responsible for printing and mailing documents to the insured and their agent. Entering assessments and appraisals, assigning DA's and FA'S to claims. Platforms,, Xactanalysis, Podio SharePoint, Guide Wire, Outlook, and Microsoft Teams/ soft phone.