Summary
Overview
Work History
Education
Skills
Timeline
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Kara Matos

Sewickley,Pennsylvania

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Digital Loss Prevention Reviewer

Dicks Sporing Goods
Coraopolis, PA
10.2022 - 04.2024
  • Reviewed and analyzed customer account activity to identify any fraudulent activities.
  • Developed various fraud prevention strategies, including creating new internal policies and procedures.
  • Implemented anti-fraud measures such as identity verification protocols and real-time alerts on high-risk transactions.
  • Monitored customer accounts for unusual behavior or irregularities that may indicate fraudulent activity.
  • Investigated suspicious transactions, identified potential fraud patterns, and reported findings to the management team.
  • Assisted in developing algorithms for credit card fraud detection systems.

Bartender

Dave and Buster
Pittsburgh, PA
09.2019 - 03.2023
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Greeted customers and provided excellent customer service.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Assisted in setting up the bar for service shift.
  • Processed payments accurately and efficiently with POS system.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Developed good working relationships with fellow employees through effective communication.
  • Checked identification of guests to verify age requirements for alcohol purchase.

Athlete Engagement Teammate

Dicks Sporing Goods
Coraopolis, PA
06.2021 - 10.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Education

High School Diploma -

Shaler Area High School
Pittsburgh, PA
06-2003

Skills

  • Proofreading
  • Decision-Making
  • Clear Communication
  • Customer Service
  • Written Communication
  • Time management abilities
  • Adaptability
  • Goal Setting

Timeline

Digital Loss Prevention Reviewer

Dicks Sporing Goods
10.2022 - 04.2024

Athlete Engagement Teammate

Dicks Sporing Goods
06.2021 - 10.2022

Bartender

Dave and Buster
09.2019 - 03.2023

High School Diploma -

Shaler Area High School
Kara Matos