Kara Matos
Sewickley,Pennsylvania
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Digital Loss Prevention Reviewer
Dicks Sporing Goods
Coraopolis, PA
10.2022 - 04.2024
- Reviewed and analyzed customer account activity to identify any fraudulent activities.
- Developed various fraud prevention strategies, including creating new internal policies and procedures.
- Implemented anti-fraud measures such as identity verification protocols and real-time alerts on high-risk transactions.
- Monitored customer accounts for unusual behavior or irregularities that may indicate fraudulent activity.
- Investigated suspicious transactions, identified potential fraud patterns, and reported findings to the management team.
- Assisted in developing algorithms for credit card fraud detection systems.
Bartender
Dave and Buster
Pittsburgh, PA
09.2019 - 03.2023
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Assisted in setting up the bar for service shift.
- Processed payments accurately and efficiently with POS system.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification of guests to verify age requirements for alcohol purchase.
Athlete Engagement Teammate
Dicks Sporing Goods
Coraopolis, PA
06.2021 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
High School Diploma -
Shaler Area High School
Pittsburgh, PA06-2003
Skills
- Proofreading
- Decision-Making
- Clear Communication
- Customer Service
- Written Communication
- Time management abilities
- Adaptability
- Goal Setting
Timeline
Digital Loss Prevention Reviewer
Dicks Sporing Goods
10.2022 - 04.2024
Athlete Engagement Teammate
Dicks Sporing Goods
06.2021 - 10.2022
Bartender
Dave and Buster
09.2019 - 03.2023
High School Diploma -
Shaler Area High School
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