Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Digital Loss Prevention Reviewer
Dicks Sporing Goods
Coraopolis, PA
10.2022 - 04.2024
Reviewed and analyzed customer account activity to identify any fraudulent activities.
Developed various fraud prevention strategies, including creating new internal policies and procedures.
Implemented anti-fraud measures such as identity verification protocols and real-time alerts on high-risk transactions.
Monitored customer accounts for unusual behavior or irregularities that may indicate fraudulent activity.
Investigated suspicious transactions, identified potential fraud patterns, and reported findings to the management team.
Assisted in developing algorithms for credit card fraud detection systems.
Bartender
Dave and Buster
Pittsburgh, PA
09.2019 - 03.2023
Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Greeted customers and provided excellent customer service.
Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Assisted in setting up the bar for service shift.
Processed payments accurately and efficiently with POS system.
Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Developed good working relationships with fellow employees through effective communication.
Checked identification of guests to verify age requirements for alcohol purchase.
Athlete Engagement Teammate
Dicks Sporing Goods
Coraopolis, PA
06.2021 - 10.2022
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.