Eric Elias
Moon Township,PA
Summary
Dedicated and hard working Digital Loss Prevention reviewer with a desire to grow in the field. Skilled in customer service as well as Loss Prevention investigative work. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients and coworkers alike. Motivated to review and detect fraud, facilitate sales and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Digital Loss Prevention Reviewer
Dicks Sporting Goods
Moon Township, PA
04.2022 - Current
- Investigated and reviewed online store customer orders to determine and detect fraud as well as prevent chargebacks.
- Routinely accepted over one million dollars of sales per month.
- Fielded calls from customers and customer service to assist them with cancelled orders, unauthorized orders and other concerns.
- Effectively handled escalated customers, assisting them with a resolution.
- Documented, with great detail, my findings when determining if an order is fraud.
- Consistently reviewed and resolved 150+ orders a day in 2024.
- Maintained a chargeback percentage of .29 in 2024 leading to a performance rating of 4 out of 4.
- Averaged 0 bad cancels per month throughout my time as a reviewer.
- Member of a department sub group that handles orders over $5,000 and reseller customers.
- Member of the AOS report sub group.
- Gameball Q2 2024 winner.
- Was named monthly “MVP” three separate times.
Athlete Engagement Specialist
Dick’s Sporting Goods
Moon Township, PA
04.2021 - 04.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Assessed customer account information to determine current issues and determine potential solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Investigated cases of gift card fraud 2-3 days of the week when working Gift Card queue.
- Investigates and resolves customer issues thoroughly and expeditiously.
High School Basketball Coach
Moon Area High School
Coraopolis, PA
08.2020 - 04.2021
- Consulted with athletic director and coaching staff to assess team structure and devise program building strategies.
- Oversaw rigorous practice sessions to enhance individual skills and team gameplay.
- Prepared athletes for games with well-coordinated schedule of practices and individual training.
- Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
- Collaborated with team boosters to promote fundraising and program support.
- Successfully formed relationships with a wide array of personalities from different backgrounds.
College Basketball Coach
University Of Pittsburgh At Johnstown
Johnstown, PA
09.2018 - 07.2020
- Ran basketball drills and fitness circuits to improve athletes' coordination and skills.
- Supervised academic progress of student-athletes and arranged tutoring for those with falling grades.
- Observed NCAA guidelines and protocols during practice sessions and game to help players avoid injuries.
- Encouraged athletes, fellow coaches and managers to engage in good sportsmanship with competitors on and off the court.
- Applied evaluation techniques and personal knowledge to assess abilities to assign players to correct positions on team.
- Successfully led and worked with a diverse group of individuals from various backgrounds
- Reviewed game tapes of competitor matches to understand strategies and plan approaches.
- Observed culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
- Readied team to compete in competitions and other special events using scouting and practices.
College Basketball Coach
Slippery Rock University Of Pennsylvania
Slippery Rock, PA
08.2017 - 05.2018
- Helped coach 2017-18 SRU team to 21 wins and a berth in Pennsylvania State Athletic Conference tournament.
- Communicated with training staff regarding athlete medical clearance, injury prevention, rehabilitation and status of injured athletes.
- Enforced study and tutorial programs to maintain student-athlete eligibility.
- Promoted diverse and inclusive culture with team and athletics program.
- Monitored adherence to team rules and regulations with conduct, appearance and class attendance.
- Managed team travel budget as well as coordinated pre and postgame meals.
- Collaborated with head coach and other assistants to plan and coordinate practice sessions.
- Successfully coached and managed a diverse group of individuals.
- Helped ensure development of student athletes,
Media Relations Intern
Robert Morris University Athletics Department
Moon Township, PA
05.2016 - 08.2016
- Managed social media accounts by composing content, engaging with followers in comments, monitoring activities, and researching trends.
- Authored press releases and communications materials to share vital information and promote intended message.
- Managed and edited Robert Morris Athletics website.
Education
Bachelor of Arts - Communication
Slippery Rock University of Pennsylvania
Slippery Rock, PA05.2017
Skills
- Leadership qualities
- Excellent Customer Service skills
- Proficient in written and interpersonal communication
- Proficient in computer programs and software
- Proficient in internet investigation
- Excellent Multi-tasker
- Excellent organization and time management skills
- Creative Problem Solver
Timeline
Digital Loss Prevention Reviewer
Dicks Sporting Goods
04.2022 - Current
Athlete Engagement Specialist
Dick’s Sporting Goods
04.2021 - 04.2022
High School Basketball Coach
Moon Area High School
08.2020 - 04.2021
College Basketball Coach
University Of Pittsburgh At Johnstown
09.2018 - 07.2020
College Basketball Coach
Slippery Rock University Of Pennsylvania
08.2017 - 05.2018
Media Relations Intern
Robert Morris University Athletics Department
05.2016 - 08.2016
Bachelor of Arts - Communication
Slippery Rock University of Pennsylvania