Rhode Salib
Moreno Valley,CA
Summary
Loss Prevention professional with expertise in customer service and shrinkage control. Demonstrated success in reducing fraud and improving operational integrity through effective audits and security protocols. Committed to promoting teamwork and achieving measurable results in dynamic environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Loss Prevention Shrinkage Control Associate
Burlington Store
01.2025 - Current
- Ensured safe and secure environment through proactive security measures.
- Provided physical security expertise to identify and address vulnerabilities promptly.
- Led crisis and incident management efforts to maintain operational integrity.
- Fostered inclusive culture by building strong teams and partnerships.
- Drove alignment and communication across departments for enhanced collaboration.
- Investigated theft cases to mitigate fraud and reduce shrinkage effectively.
- Executed metering strategy by engaging customers at entrance while deterring theft.
- Maintained alertness to greet, inform, and thank customers, ensuring awareness of surroundings.
Customer Service Supervisor
Burlington Store
11.2025 - 01.2026
- Supervised daily operations, ensuring strict compliance with store policies.
- Trained and mentored new customer service associates on best practices.
- Resolved customer complaints efficiently while maintaining strong relationships.
- Coordinated staff schedules to maximize coverage during peak hours.
- Conducted performance evaluations to enhance staff development initiatives.
- Fostered a positive work environment through effective communication strategies.
- Monitored customer service metrics to evaluate performance and satisfaction levels.
Processor-Parts Auditor
Mobis Parts America
02.2022 - 01.2025
- Verified shipment contents and orders through thorough examinations to ensure accuracy.
- Tracked inventory levels while managing shipping and receiving processes with precise records.
- Troubleshot shipping and receiving issues in accordance with corporate procedures.
- Checked items against work orders for correct quantities, destinations, and routing.
- Corresponded with representatives to resolve damages, shortages, or nonconformance issues.
- Logged discrepancies for inbound and outbound shipments regarding product errors and damages.
- Facilitated communication among team members and stakeholders to drive successful outcomes.
- Followed both oral and written directions to uphold operational efficiency.
DC-Unit Processor
Ascena Retail Group Inc.
10.2017 - 11.2020
- Process units/merchandise/online orders.
- Contributed to the successful onboarding of new team members, serving as a mentor and sharing valuable insights into unit processing procedures.
- Trained new hires on operational protocols, fostering a culture of safety and compliance within the team.
- Managed high-volume processing projects effectively, ensuring timely completion and meeting client expectations.
- Collaborated closely with cross-functional teams, facilitating smooth information flow between departments for optimal results.
Education
High School Diploma -
Belmopan Comprehensive
BELIZE 06.2006
Skills
- Customer service
- Inventory management
- Shrinkage control
- Auditing processes
- Interpersonal communication
- Friendly demeanor
- Product inspections
- Records management
- Loss prevention
- Leadership qualities
- Attention to detail
- Time management
Certification
- First Aid-CPR
- Hazmat Certification
- Security Guard Card
- Registration No. G6834438
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Supervisor
Burlington Store
11.2025 - 01.2026
Loss Prevention Shrinkage Control Associate
Burlington Store
01.2025 - Current
Processor-Parts Auditor
Mobis Parts America
02.2022 - 01.2025
DC-Unit Processor
Ascena Retail Group Inc.
10.2017 - 11.2020
High School Diploma -
Belmopan Comprehensive