Brittany Cruz
Woodbury,NJ
Summary
Dedicated professional with expertise in customer service, time management, and multitasking. Recognized for delivering positive experiences to customers and driving company growth. As a skilled Loss Prevention Officer in retail security, adept at utilizing surveillance systems and conflict resolution techniques to enhance safety and minimize theft incidents, showcasing integrity and team collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Loss Prevention Officer
Marshalls
Deptford, NJ
11.2024 - Current
- Adhered strictly to all company policies related to Loss Prevention operations.
- Prepared daily reports detailing any incidents that occurred during shift hours.
- Maintained high levels of alertness throughout shifts.
- Completed security forms to document losses of property or personal injury.
- Ensured compliance with all local laws related to Loss Prevention.
- Monitored and inspected store entrances, exits, and checkout areas to detect shoplifting or other suspicious activities.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Conducted regular surveillance of store through CCTV and floor patrols to identify theft activities.
- Implemented loss prevention strategies to minimize potential theft.
- Watched for customer and employee theft, identifying shoplifters and signs of dishonesty.
- Used computers and software to generate concise reporting.
Member Specialist
Sam's Club
Deptford, NJ
08.2024 - 11.2024
- Maintained accurate records of member information including contact details, purchases, payment history and other relevant data.
- Greeted members upon arrival and provided them with assistance throughout their visit.
- Updated system with order specifics and customer details, preferences, and billing information.
- Excelled in exceeding daily credit card application goals.
- Contacted customers about potential service upgrades, new services and account changes.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Strengthened customer retention by offering discount options.
Quality Control Inspector
J&J Snack Foods
Bellmawr, NJ
06.2024 - 11.2024
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Noted changes during testing in project documentation.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Notified supervisors or other relevant personnel of test or production issues.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
Security Officer
Brosnan Security
Deptford, NJ
01.2024 - 06.2024
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Adhered to post orders while maintaining a visible presence around the property.
- Maintained high levels of alertness throughout shifts.
- Provided friendly and professional assistance to employees, visitors and customers.
- Identified suspicious activity to determine appropriate response.
- Completed incident reports to record security or loss prevention incidents.
Assistant Manager
Dollar General Store
Camden, NJ
01.2021 - 08.2023
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented quality control measures to uphold company standards.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Developed a system for tracking inventory and ordering supplies as needed.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
High School Diploma -
Leap Academy University Charter Highschool
Camden, NJ06-2018
Some College (No Degree) - Criminal Justice
University of Hartford
West Hartford, CTSkills
- Investigations
- Detail-oriented
- Trespassing prevention
- Safety promotion
- Incident reporting
- Surveillance equipment usage
- Leadership qualities
- Self-motivation and drive
Certification
- SORA License
Languages
English
Full Professional
Spanish
Full Professional
Affiliations
- Volunteer at KIPP located in Camden, NJ with Coach Manny for the girls' volleyball team
Timeline
Loss Prevention Officer
Marshalls
11.2024 - Current
Member Specialist
Sam's Club
08.2024 - 11.2024
Quality Control Inspector
J&J Snack Foods
06.2024 - 11.2024
Security Officer
Brosnan Security
01.2024 - 06.2024
Assistant Manager
Dollar General Store
01.2021 - 08.2023
High School Diploma -
Leap Academy University Charter Highschool
Some College (No Degree) - Criminal Justice
University of Hartford