Kara McGrath

• Process customer transactions; maintain and balance cash drawers, ensuring accuracy in daily transactions.
• Assist customers with account inquiries, providing information on bank products and services.
• Promote bank services and cross-sell products such as credit cards, loans, and savings accounts.
• Assist in resolving customer complaints and escalate issues when necessary.
• Verify customer identification and documentation to process transactions securely.
• Operate banking software and maintain accurate transaction records.
• Support branch operations, including opening and closing procedures.
• Personally met or exceeded monthly goals every month.
  

• Manage inventory levels and product displays to ensure a visually appealing store. 
• Collaborate with vendors and manage product launches.
• Receive and process incoming merchandise and verify the accuracy of shipments.
• Communicate with vendors regarding product orders and shipping issues.

Took a career break to care for family and manage household responsibilities. These included: budgeting, meal planning, scheduling, and providing emotional and educational support for children. I also worked independently in the following activities:

• Seamstress Work: Utilized sewing skills to create custom boat covers and perform reupholstery work for clients. Demonstrated expertise in selecting appropriate materials, taking precise measurements, and delivering high-quality finished products on time and within budget. 
• Web Content Writing: Contributed to various websites by creating written content. Conducted thorough research to produce informative and engaging articles, and demonstrated excellent writing, editing, and proofreading skills.

• Addressed and de-escalated client concerns in a timely and effective manner. 
• Conducted thorough research to gather relevant information and analyze complex dispute issues. 
• Monitored and tracked client concerns and followed up with clients through outbound calls or direct contact to ensure satisfactory resolution.

• Processed credit applications and conducted detailed reviews of customer credit reports. 
• Screened and validated customer documents, corrected any errors, and ensured they were complete and precise.
• Resolved disputes by gathering relevant information, analyzing situations, and assessing whether issues should be disputed or claimed as fraud.

• Assist clients with accounting inquiries and problems.
• Coordinated with relevant departments to connect clients to the appropriate resources and assistance. 
• Processed applications and delivered sales to customers to meet their needs. 
• Conducted periodic credit reviews to monitor existing accounts and identify potential risks. 
• Communicated with customers to provide updates on their application status and address any concerns.