Brooke LeBlanc
Port Neches,TX
Summary
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality. Enthusiastic candidate with extensive experience in customer service and cash handling at credit unions. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
6
6
years of professional experience
Work History
Teller / Lead Teller / Member Service Representative
MCT Credit Union
06.2019
- Processed transactions for members, such as deposits, withdrawals, transfers, cash advances, cashier’s checks, kept cash drawer in balance, created relationships with members in every interaction and took care of the members promptly and efficiently
- Performed all duties as a teller, as well as supervised the other tellers in our branch, saved end of day, end of month, and end of year reports when needed, and assisted in maintaining a positive atmosphere and culture for our branch
- I was also responsible for ordering branch supplies from various vendors and ordering currency from the Federal Reserve weekly, reloading our machines, and processing vault transactions, as well as keeping the vault in balance
- I assisted the branch manager in the quarterly teller check ins with my input on their performance, and performed quarterly surprise cash audits on the tellers’ cash drawers
- Performed account maintenance for member’s accounts, such as, adding/removing owners, adding/removing beneficiaries, assisted with online banking, assisted in IRA and CD transactions, opening new personal and business accounts for members, confidently explaining and referring our products and services to the members to best suit any wants/needs they may have
- I also assisted our loan officers by gathering member’s information in order to begin a loan application.
Child Care Provider
Heaven Sent Learning Center
06.2018
- Supervised, cared for, and taught young children from 6 weeks to 5 years old.
Administrative Assistant / Social Media Manager
Alana Hanks Photography
03.2023 - 06.2023
- Scheduling sessions, communicating with clients, creating and posting social media content by utilizing Canva, answering messages from clients, and other administrative duties to help the business run smoothly and efficiently.
Child Care Provider / Front Desk
Exygon Health and Fitness Club
06.2017 - 06.2018
- Supervised and cared for children ranging in ages from 6 months to 12 years old
- Greeted members at the door while performing secretarial duties.
Education
Lamar University
12.2018
Port Neches-Groves High School
01.2017
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Positive
- Cash handling and management
- Friendly
- Transaction processing accuracy
- Relationship building and management
- Cash counting
- Goal-oriented focus
- Patience and Empathy
- Compliance, banking laws, and regulations
- Banking
- Listening and Comprehension
- Rapid 10-key data entry
- Financial software
- Fraud Detection Proficiency
- Drawer balancing
- Account Management
- Attention to Detail
- Reliable and Responsible
- Honest and Dependable
- Customer Service-Oriented
- Team Cooperation
Timeline
Administrative Assistant / Social Media Manager
Alana Hanks Photography
03.2023 - 06.2023
Teller / Lead Teller / Member Service Representative
MCT Credit Union
06.2019
Child Care Provider
Heaven Sent Learning Center
06.2018
Child Care Provider / Front Desk
Exygon Health and Fitness Club
06.2017 - 06.2018
Lamar University
Port Neches-Groves High School