Summary
Overview
Work History
Education
Skills
Awards
Military Experience
Leadership Experience
Interests
Timeline

Joshua Olesen

Teller/MSR
Coal City,IL

Summary

Experienced Teller with cash handling, customer service, and banking operations expertise. Proficient in addressing customer needs through clear communication and problem-solving skills. Maintains accuracy in financial transactions to provide a positive customer experience.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Teller/Member Service Representative

Financial Plus CU
09.2023 - Current
  • Assisted customers with account inquiries, providing exceptional service to enhance satisfaction and retention.
  • Handle over $10k per work day regularly
  • Process deposits, withdrawals, loan payments, etc.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Complete and file proper paperwork
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.

Sales Associate

Menards
05.2021 - 08.2021
  • Managed inventory levels, ensuring stock availability and efficient replenishment processes.
  • Conducted regular audits of product displays for compliance with company standards and promotions.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.

Unarmed Security Officer

Allied Universal
06.2017 - 05.2021
  • Monitored premises to ensure the safety and security of personnel and property.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.

Education

Bachelor of Business - Management

Western Illinois University, Macomb, IL
08.2021 - 05.2023
  • GPA: 3.48
  • Dean's List [Fall 2021]
  • Dr. John P. Daniels Scholarship Recipient
  • Alpha Omega Member
  • Delta Upsilon Member/VP of Loss Prevention
  • Delta Sigma Pi Member

Skills

  • Exceptional customer service
  • Microsoft office (Word, Excel, Powerpoint)
  • Adaptability in dynamic settings
  • Efficient typing ability (50 wpm)
  • Financial processing expertise
  • Sales experience
  • Relationship building and management

Awards

2024 Employee of the Year for FPCU’s Diamond Branch

Military Experience

  • Military Policeman
  • ILLINOIS ARMY NATIONAL GUARD - Fort Sheridan, IL
  • January 2016 to January 2022

Leadership Experience

Delta Upsilon

  • Vice President of Loss Prevention
  • Responsible for the safety and well-being of 11-12 members and the fraternity’s house
  • January 2022 to December 2022

Interests

Golf

Travel

Timeline

Teller/Member Service Representative - Financial Plus CU
09.2023 - Current
Western Illinois University - Bachelor of Business, Management
08.2021 - 05.2023
Sales Associate - Menards
05.2021 - 08.2021
Unarmed Security Officer - Allied Universal
06.2017 - 05.2021

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