Stephanie Sanders
Tucker,GA
Summary
Dynamic customer service professional with a strong work ethic and exceptional skills honed at MyGA Credit Union. Proven track record in enhancing customer satisfaction and resolving inquiries efficiently. Recognized for professionalism and time management, consistently exceeding performance metrics while maintaining a positive and empathetic approach in high-pressure environments.
Overview
19
19
years of professional experience
Work History
Teller/Member Service Representative
MyGA Credit Union
04.2024 - 05.2025
- Disbursed cash and checks accurately, processed member transactions promptly, minimizing wait times.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Opened new accounts, printed new cards, answered questions regarding account issues as well as assisting with online banking.
Call Center Representative
Pinnacle Bank
10.2023 - 03.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquires in timely manner.
- Established trust with customers and developed rapport through empathetic listening skills even during difficult conversations.
Customer Service Representative
Wayfair
07.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Paraprofessional
Colleton County School District
08.2021 - 08.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
Operator and Patient Access in ER
Colleton Medical Center
06.2015 - 06.2021
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Collaborated with other departments to optimize production workflows.
Medical Receptionist
Walterboro Family Practice
04.2006 - 10.2014
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
Associate of Applied Science - Criminal Justice
Lanier Technical College
Gainesville, GA05-2022
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
Timeline
Teller/Member Service Representative
MyGA Credit Union
04.2024 - 05.2025
Call Center Representative
Pinnacle Bank
10.2023 - 03.2024
Customer Service Representative
Wayfair
07.2022 - 06.2023
Paraprofessional
Colleton County School District
08.2021 - 08.2022
Operator and Patient Access in ER
Colleton Medical Center
06.2015 - 06.2021
Medical Receptionist
Walterboro Family Practice
04.2006 - 10.2014
Associate of Applied Science - Criminal Justice
Lanier Technical College
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