Kelsie Benge
Dallas,TX
Summary
Dedicated and compassionate Ophthalmic Assistant with four years experience providing exceptional patient care and administrative support in a fast-paced healthcare environment. Skilled in patient scheduling, intake procedures, medical documentation, and patient relations. Strong communicator with a proven ability to collaborate with healthcare teams and patients, maintain accurate records, ensure HIPAA compliance, and deliver outstanding customer service. Committed to professional growth and providing high-quality, patient-centered care.
Overview
7
7
years of professional experience
Work History
Ophthalmic Medical Assistant
Key-Whitman Eye Center
2024.06 - Current
- Assisted in patient intake and medical history documentation to ensure accurate records.
- Conducted preliminary eye exams
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Collaborated with ophthalmologists to streamline patient flow during busy clinic hours.
- Recorded patient information in electronic health record (EHR) system, maintaining data accuracy and confidentiality.
- Educated patients on proper contact lens care and post-operative instructions for enhanced compliance.
- Prepared examination rooms by cleaning equipment and ensuring availability of necessary supplies.
- Promoted a safe and hygienic environment for both staff and patients through diligent adherence to infection control protocols while handling sensitive ophthalmic equipment.
Ophthalmic Medical Assistant
Heaton Eye Associates
2022.05 - 2024.06
- Performed specialized ophthalmic testing as ordered by physicians to support patient diagnosis and treatment plans.
- Responded to patient phone inquiries, providing accurate information and addressing questions and concerns in a professional manner.
- Maintained strict compliance with HIPAA regulations to protect patient privacy and confidentiality.
- Assisted lead technicians with clinical and administrative duties to ensure efficient office operations.
- Trained as a medical scribe, developing proficiency in documenting patient encounters, physician assessments, diagnoses, and treatment plans within the electronic health record system.
Waitress
Golden China Restaurant
2019.06 - 2022.05
- Welcomed and assisted guests upon arrival, creating a positive and professional first impression through excellent customer service and communication skills.
- Responded promptly to customer requests and concerns, utilizing active listening, problem-solving, and interpersonal skills to ensure a positive dining experience.
- Maintained a clean, organized, and safe work environment in accordance with company standards and health regulations.
- Fostered a friendly and engaging atmosphere for guests of all ages, contributing to overall customer satisfaction and repeat business.
- Managed cash and electronic payment transactions accurately, including processing credit and debit card payments, making change, balancing cash drawers, and reconciling end-of-shift sales.
Education
Medical Office Management - Medical
Tyler Junior College
Tyler, TX2022-12
High School Diploma -
Troup High School
Troup, TX2020-05
Skills
- Glaucoma screening
- Visual field testing
- Ophthalmic medication administration
- Medical record documentation
- Color vision testing
- Patient history taking
- Macular degeneration evaluation
- Medical Terminology
- Electronic medical records
- Data entry
- HIPPA Compliance
Timeline
Ophthalmic Medical Assistant
Key-Whitman Eye Center
2024.06 - Current
Ophthalmic Medical Assistant
Heaton Eye Associates
2022.05 - 2024.06
Waitress
Golden China Restaurant
2019.06 - 2022.05
Medical Office Management - Medical
Tyler Junior College
High School Diploma -
Troup High School