Rafal Khalaf
Phoenix,AZ
Summary
- Certified Ophthalmic Assistant with experience supporting care excellence in busy ophthalmology clinics. Works with physicians and nurses in diagnostic tests, evaluating patients suffering from diverse ailments. Expert in visual field and ocular mobility testing, contributing to patient care and wellness.
- Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Ophthalmic Medical Assistant
Arizona Eye Specialists
2024.06 - 2024.09
- Contributed to a positive patient experience by providing compassionate support during pre-and post-operative procedures.
- Maintained inventory of medical supplies and tools to address needs of patients.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Assisted in the selection of appropriate eyewear for patients, taking into account visual requirements and aesthetic preferences.
- Improved patient outcomes with accurate administration of diagnostic tests, such as visual acuity and intraocular pressure measurements.
- Demonstrated exceptional teamwork by stepping in to fulfill duties of absent colleagues when necessary, ensuring uninterrupted patient care.
- Increased patient satisfaction through clear communication regarding diagnosis, treatment options, and follow-up care instructions.
- Provided vital assistance in surgical procedures, ensuring proper setup and sterilization of ophthalmic instruments.
- Reduced wait times by effectively triaging incoming calls and scheduling appointments based on urgency.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
Fulfillment Problem Solver
Amazon
2021.09 - 2024.09
- Implemented time-saving strategies that resulted in expedited order processing without sacrificing accuracy.
- Consistently met or exceeded performance targets related to speed, accuracy, safety, teamwork, continuous improvement initiatives.
- Collaborated with cross-functional teams to improve overall supply chain efficiency and meet business goals.
- Provided valuable feedback on software systems used for tracking orders and managing inventory, contributing to system enhancements that improved user experience and functionality.
- Reduced fulfillment delays by proactively addressing inventory issues and coordinating with suppliers.
- Conducted regular audits of inventory levels, preventing stockouts or overstock situations that could impact order fulfillment times.
- Ensured compliance with all company policies and regulatory guidelines governing the handling of products throughout the fulfillment process.
- Maintained strict quality control standards, ensuring accurate shipments and reducing returns due to errors.
- Developed strong relationships with key partners, facilitating effective communication and problem resolution.
Customer Service Representative
Walmart
2018.02 - 2021.04
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Foreign High School
Associate of Applied Science - Ophthalmic Medical Assistant
Maricopa Community Colleges - Gateway Community College
Phoenix, AZ09.2024
Associate of Science - Business Administration And Management
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ12.2020
Skills
- Teamwork.
- Communication
- Work Ethic
- Flexibility/Adaptability
- Time Management
- Empathy
- Self-confident
- Attention to detail
- Positive attitude
- The ability to deal with pressure or criticism.
- Ophthalmic Ultrasound
- Glaucoma screening
- Dry Eye Syndrome Management
- Fundus Photography
- Oculoplastic Surgery Assistance
- Fluent in English, Arabic, and French.
- Optical Coherence Tomography
- Visual field testing
- Electronic Health Records
Certification
- Certified Ophthalmic Scribe, Gateway community college 2024. International Joint Commission on Allied Health Personnel in Ophthalmology (IJCAHPO).
- Certified BLS American Heart Association.
- Associate Degree in Business.
Timeline
Ophthalmic Medical Assistant
Arizona Eye Specialists
2024.06 - 2024.09
Fulfillment Problem Solver
Amazon
2021.09 - 2024.09
Customer Service Representative
Walmart
2018.02 - 2021.04
High School Diploma -
Foreign High School
Associate of Applied Science - Ophthalmic Medical Assistant
Maricopa Community Colleges - Gateway Community College
Associate of Science - Business Administration And Management
Maricopa Community Colleges - Estrella Mountain Community College
- Certified Ophthalmic Scribe, Gateway community college 2024. International Joint Commission on Allied Health Personnel in Ophthalmology (IJCAHPO).
- Certified BLS American Heart Association.
- Associate Degree in Business.
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