Madeline Boyer Brock
Ophthalmic medical assistant
Martinez,CA
Summary
Resourceful ophthalmic medical assistant with 5+ years of experience in the healthcare industry, specializing in patient care and diagnostic procedures. Proven ability to manage patient flow, assist in minor surgical procedures, and ensure accurate medical documentation. Demonstrated organizational skills and effective collaboration with healthcare teams to enhance patient treatment plans and optimize office operations. Seeking to leverage expertise in a dynamic healthcare setting.
Overview
15
15
years of professional experience
Work History
Ophthalmic Medical Assistant
Viet H. Ho M.D., A P.C.
Concord, USA
12.2020 - Current
- Assisted ophthalmologists in performing various diagnostic tests and procedures, including visual acuity testing, tonometry, and retinal imaging
- Administered eye drops and medications under the supervision of ophthalmologists to facilitate patient treatment plans
- Managed patient flow efficiently by scheduling appointments, verifying insurance information, and updating medical records accurately
- Assisted with minor surgical procedures such as foreign body removals or suture removals under the guidance of ophthalmologists
- Supported ophthalmologists during comprehensive eye examinations by documenting patient histories, chief complaints, and medication lists accurately
- Collaborated with the billing department to ensure accurate coding of procedures and services rendered for proper reimbursement
- Assisted in the coordination of referrals to other healthcare providers or specialists when necessary for further evaluation or treatment
Personal Assistant
JC. LLC
Oakland, USA
07.2017 - 03.2020
- Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
- Managed incoming and outgoing correspondence, including mail, email and faxes.
- Prepared homes for clients prior to arrival from business trips and vacations.
- Traveled with manager to take notes and dictation at meetings.
Book Keeper/Customer Service Clerk
Safeway
East Bay, USA
12.2014 - 08.2017
- Maximized revenue by proactively building and managing key customer relationships.
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Sales and banking management, handled Balancing of tills and Safe. Personally handled GARDA pickups and drop offs.
- Supervised and motivated customer service teams to maximize business performance.
Office Secretary
Department Of Interiors National Park Service
Martinez, USA
05.2011 - 12.2014
- Received and routed incoming calls and correspondence to promote timely communication.
- Maintained office safety by screening visitors, updating logs and issuing temporary passes.
- Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Managed office duties, including ordering materials, organizing workspaces, answering emails and making phone calls.
Education
High school diploma -
Alhambra High School
Martinez, CASkills
- Medical billing
- EMR systems
- Insurance verification
- Medical record management
- Diagnostic testing
- Administrative support
Timeline
Ophthalmic Medical Assistant
Viet H. Ho M.D., A P.C.
12.2020 - Current
Personal Assistant
JC. LLC
07.2017 - 03.2020
Book Keeper/Customer Service Clerk
Safeway
12.2014 - 08.2017
Office Secretary
Department Of Interiors National Park Service
05.2011 - 12.2014
High school diploma -
Alhambra High School