Kara Monks
Essex,MD
Summary
Motivated, organized, and dedicated professional with strong attention to detail and continuous drive for learning. Excels in diverse environments and seeks opportunities to leverage extensive customer service experience to contribute to company success. Committed to delivering exceptional service and exceeding customer expectations, while maintaining proactive approach to problem-solving. Adept at building strong relationships with colleagues and clients, fostering positive and collaborative work environment.
Overview
9
9
years of professional experience
Work History
Distribution and Fulfillment Associate
Amazon
10.2024 - Current
- Printed labels, packaged boxes, and loaded into outbound containers
- Pulled orders quickly to maintain demanding productivity goals
- Unloading shipments, verifying product quantities and conditions, and storing items in designated locations within the warehouse
- Retrieving products from storage based on customer orders, inspecting items for quality and securely packing them for shipment
- Work closely with colleagues to meet daily goals, address challenges, and ensure a smooth workflow throughout the fulfillment process
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines
- Followed safety protocols to minimize workplace accidents
Medical Claims Adjuster
Associated Administrators
07.2023 - 10.2024
- Corresponded with staff utilizing Outlook email
- Responded to member inquiries and addressed concerns promptly
- Utilized Basys system to retrieve member information along with insurance coverage and eligibility
- Received professional CMS-1500 claim forms as well as and institutional UB-04 claim forms to process through basys
- Processed up to 80 claims a day
- Interpret medical terminology, ICD-10, CPT, and HCPCS codes to assess treatment necessity and coverage
- Approve, deny, or adjust claim payments based on findings
- Request additional information from healthcare providers, policyholders, or third parties as needed
- Ensure claims align with state and federal regulations, including HIPPA and Medicare guidelines
Administrative Assistant
Advanced Dermatology Cosmetic Surgery
08.2022 - 02.2023
- Ensured professional and friendly greetings for all patients
- Coordinated patient’s appointments efficiently
- Distributed necessary forms for new and existing patients
- Ensured accurate scanning of driver’s licenses, insurance documents, and all necessary forms into patient records
- Managed multi-line phone professionally
- Handled payment processing for balances due
- Explained various procedures, cosmetic treatments, and product offerings to patients
- Entered specified procedure and diagnostic codes into patient charts at time of discharge
Receptionist/Insurance Authorization Specialist
Cardiac Care Associates
11.2020 - 02.2022
- Welcomed incoming patients
- Ensured timely patient check-ins and check-outs for scheduled appointments through Athenahealth EHR medical software
- Confirmed patient demographic’s and insurance coverage
- Handled high-volume multi-line phone systems efficiently
- Executed modifications to appointments, including rescheduling and cancellations.
- Prepared daily schedules for upcoming appointments
- Ensure insurance authorization for upcoming cardiac procedure's
- Managed collection of copays and outstanding balances
- Ensured all voicemails were addressed efficiently
- Coordinated the receipt and distribution of incoming faxes to appropriate staff
Administrative Assistant
Millennium Physician Group
05.2016 - 02.2019
- Welcomed all patients as they arrived at the office
- Managed appointment check-ins and check-outs
- Coordinated appointment scheduling
- Handled collection of patient copays and outstanding balances
- Provided seamless call handling to ensure accurate communication flow for busy office
- Confirm demographic and insurance information
- Analyzed patient medical records
- Organized appointments for the following day
- Facilitated distribution of received faxes to designated personnel
- Supported administrative functions for multiple office locations
Education
MEDICAL BILLING & CODING - Medical terminology, Medical Billing and Coding, Coding Guidelines
VALLEY COLLEGE
11.2022
GENERAL STUDIES - Computer Applications for Business, Principals of Disease, Pharmacology
FLORIDA SOUTHWESTERN STATE COLLEGE
12.2018
High School Diploma - General Studies
HEREFORD HIGH SCHOOL
Parkton, MD05.2011
Skills
- Medical terminology
- Effective communication
- Healthcare billing
- Strong analytical skills
- CPT coding
- ICD-10 coding
- Customer service
- Critical Decision-making
- ICD codes
- Proficiency in Athenahealth & Epic EHR software
- Telephone etiquette
- HIPAA
- Electronic claims processing
- Insurance verification
- Scheduling
- Organization skills
- Multi-line telephone skills
- Schedule management
- Data entry
- Scheduling appointments
- Office administration
Timeline
Distribution and Fulfillment Associate
Amazon
10.2024 - Current
Medical Claims Adjuster
Associated Administrators
07.2023 - 10.2024
Administrative Assistant
Advanced Dermatology Cosmetic Surgery
08.2022 - 02.2023
Receptionist/Insurance Authorization Specialist
Cardiac Care Associates
11.2020 - 02.2022
Administrative Assistant
Millennium Physician Group
05.2016 - 02.2019
MEDICAL BILLING & CODING - Medical terminology, Medical Billing and Coding, Coding Guidelines
VALLEY COLLEGE
GENERAL STUDIES - Computer Applications for Business, Principals of Disease, Pharmacology
FLORIDA SOUTHWESTERN STATE COLLEGE
High School Diploma - General Studies
HEREFORD HIGH SCHOOL
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