KARA NORMAN
Germantown,TN
Summary
Emerging social work professional specializing in child and family behavioral health support. Managed client services and coordinated referrals to match clinical and support needs. Connected families to housing, healthcare, employment, and community resources to improve access to care and stability.
Overview
3
3
years of professional experience
Work History
Behavioral Health Intern
Regional Intervention Program
Memphis, TN
06.2026 - Current
- Supporting children 2-6 and families with behavioral and developmental needs in early intervention settings.
- Assist with classroom activities, behavior supports, family services, and structured programming for young children.
- Observes child behavior and documents findings using behavioral observation and ABC-based intervention methods.
- Participated in parent orientation and classroom training using family-centered and child-focused approaches.
- Applied social work knowledge in child development, behavior, communication, diversity, and ethical professional practice.
Case Counselor
The Hospitality Hub
Memphis, TN
11.2024 - 01.2026
- Managed case services for 12–20 clients, assessing needs and linking individuals to housing, healthcare, employment, and community resources.
- Conducted client intakes and supported the development of individualized service plans.
- Coordinated referrals and appointments, collaborating with community partners to enhance access to resources.
- Advocated for clients facing challenges through empathy, active listening, and problem-solving, fostering resilience and empowerment.
- Maintained accurate, confidential documentation and detailed case notes.
Customer Service Representative Trainee
Internal Revenue Service
01.2024 - 01.2024
- Guided taxpayers in resolving account inquiries while adhering to Internal Revenue Service service guidelines.
- Cultivated communication, problem-solving, and customer service skills to enhance taxpayer interactions.
- Updated taxpayer records in IRS systems to ensure accuracy and compliance.
Education
Bachelor of Arts Social Worker -
University of Memphis
Memphis, TN12-2026
Skills
- Behavioral assessment
- Crisis resolution
- Mental health strategies
- Case advocacy
- Family referrals
- Microsoft Office proficiency
- Professional communication
- Active listening and collaboration
- Confidentiality and ethics
SOCIAL WORK & BEHAVIORAL HEALTH EXPERIENCE
Room in the INN
. Volunteer experience supporting the organization's community-focused mission and gaining additional experience working with individuals and families.
. Assisting with staying overnight with the guest. Helping with set up of breakfast and transportation of the guest.
Timeline
Behavioral Health Intern
Regional Intervention Program
06.2026 - Current
Case Counselor
The Hospitality Hub
11.2024 - 01.2026
Customer Service Representative Trainee
Internal Revenue Service
01.2024 - 01.2024
Bachelor of Arts Social Worker -
University of Memphis