Kara Pitt
West Hartford
Summary
Motivated laboratory scientist with customer service background with experience in diagnostic methods, microbiological testing, and data analyzing. Also with the ability to manage a series of inbound/outbound phone calls, promoting both patient and customer satisfaction. Seeking to contribute to advancing clinical research/customer outcomes by improving patient care, applying strong analytical skills, laboratory techniques, with a commitment to quality and solution based approach.
Overview
2026
2026
years of professional experience
Work History
Medical Laboratory Scientist
Yale New Haven Health System
New Haven, CT
11.2022 - Current
- Conducted routine and specialized laboratory tests to ensure accurate results for patient diagnosis.
- Maintained quality control protocols, ensuring compliance with regulatory standards and improving lab accuracy.
- Collaborated with healthcare professionals to interpret test results and guide patient treatment plans.
- Trained junior staff on laboratory procedures, promoting adherence to best practices and safety guidelines.
- Analyzed complex data sets to identify trends, assisting in research initiatives and clinical decision-making processes.
- Maintained confidentiality and professionalism by following strict HIPAA guidelines when handling patient information and test results.
- Coordinated with hospital departments to ensure seamless integration of laboratory services.
- Manages inbound/outbound interactions with medical staff via phone, email, or chat.
- Resolve inquiries, process add-on test orders, accurate documentation, while maintaining high customer satisfaction.
Call Center Representative
Hartford Hospital
Connecticut
2021 - 06.2022
- Maintained detailed records of customer interactions to support data-driven decision-making processes.
- Assisted in training new representatives on company policies and customer service protocols.
- Resolved customer inquiries through phone, email, and chat, ensuring timely and accurate responses.
- Managed customer accounts, updating information and processing requests efficiently.
- Handled high-volume inbound calls, providing exceptional customer service and resolving inquiries efficiently.
- Assisted in training new representatives on call procedures and company policies.
- Collaborated with team members to improve response times and enhance overall customer satisfaction.
- Managed escalated customer complaints, ensuring timely resolution and follow-up communication.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Master of Science - Biomolecular Science
Central Connecticut State University
New Britain, CT06.2022
Bachelor of Science - Health Sciences
Goodwin College
East Hartford, CT06.2018
Skills
- Strong problem solving and critical thinking abilities in face-paced work environment
- Adaptable and can work independently or in a team setting
- Detail-oriented with high accuracy in documenting procedures and results
- Ability to present research findings from a report
Timeline
Medical Laboratory Scientist
Yale New Haven Health System
11.2022 - Current
Call Center Representative
Hartford Hospital
2021 - 06.2022
Master of Science - Biomolecular Science
Central Connecticut State University
Bachelor of Science - Health Sciences
Goodwin College