Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Kara Scanlan

Round Hill,Virginia

Summary

Results-driven Lean Leader known for high productivity and efficiency in task completion. Specialize in process optimization, waste reduction, and continuous improvement strategies. Excel in leadership, problem-solving, and communication, ensuring seamless collaboration and impactful results across teams.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Lead Spec-Account Svcs

Verizon
Ashburn, VIRGINIA
08.2020 - Current
  • Oversaw migration of federal telecommunications services from Networx to EIS contracts.
  • Acted as liaison between Federal Account Teams, Internal Migration Teams, Pricing Team, and IT during service transition.
  • Established tracking mechanisms for comprehensive status updates throughout transitions.
  • Recognized operational gaps and proposed creative solutions to facilitate seamless service transitions.
  • Implemented corrective measures by auditing and addressing Federal Government Inventory inconsistencies within the EIS framework.
  • Collaborated with IT to develop the GMART portal for billing, ordering, and inventory deliverables.
  • Facilitated knowledge transfer initiatives to enhance account team proficiency in transition protocols and GMART applications.
  • Identified and addressed issues in billing, ordering, and inventory processes.
  • Ensured adherence to performance metrics outlined in Networx and EIS Billing SLA.

Sys Spec-Dbase Analysis

Verizon
Ashburn, Virginia
06.2004 - 08.2020
  • Collaborated with the EIS RFP Billing Epic Team to develop billing solutions.
  • Created billing solution aligned with Networx and EIS RFP requirements.
  • Created a process that looked at all orders weekly and monthly, and ensured that what was ordered was billed to ensure we captured the revenue. Managed and assigned work for the missing revenue.
  • Provided hands-on leadership to team members working on billing disputes, billing exceptions, and issues related to billing.
  • Managed monthly billing deliverables related to FTS2001, Networx, and EIS contracts.

Customer Service Coordinator

Verizon/MCI
Tysons Corner, Virginia
10.2000 - 06.2004
  • Managed support operations across multiple federal departments including Justice, Homeland Security and Labor.
  • Support and maintain Advanced Toll Free, ECR/IVR, ICR MCSG systems.
  • Integral role in expanding network after MCI secured INS ECR/Toll Free Network with Genesis solution.
  • Facilitated coordination and leadership of meetings with customers and vendors.

Education

Bachelor of Science - Education

Old Dominion Unviersity
Norfolk, VA
08-1999

Skills

  • Lean six sigma
  • Strategic thinking and planner
  • Analytical and critical thinking
  • Analytical
  • Teamwork and collaboration
  • Root-cause analysis

Certification

Lean Six Sigma Yellow Belt

PMI Agile Certified Practitioner (PMI-ACP) - Project Management Institute

Accomplishments

  • Vice Presidents Award (2001)
  • Presidents Club Award (2002)
  • Awarded Ovation Awards for performance
  • Spotlight for performance

Timeline

Lead Spec-Account Svcs

Verizon
08.2020 - Current

Sys Spec-Dbase Analysis

Verizon
06.2004 - 08.2020

Customer Service Coordinator

Verizon/MCI
10.2000 - 06.2004

Bachelor of Science - Education

Old Dominion Unviersity

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Kara Scanlan