Kara Smallman
Hickory,NC
Summary
Accomplished Director of Operations and Care Management with a proven track record at UNC Health Caldwell, enhancing operational efficiency and patient satisfaction through targeted quality and process improvement. Proven expertise in strategic planning, innovative problem-solving, and effective leadership.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Director of Operations
UNC Health Caldwell
Lenoir, NC
12.2022 - Current
- Lead Acute Care Specialists and Acute Psychiatric Specialists, ensuring alignment with organizational objectives and the integration of services across departments.
- Conduct rounds with hospital-based providers to assess operational needs and resource availability.
- Coordinate the creation and optimization of provider schedules, collaborating with locum and PRN staff to effectively meet staffing targets.
- Draft contracts and supervise the hiring, onboarding, and offboarding processes for providers, partnering with recruitment and legal teams to ensure compliance and timely credentialing.
- Foster transparent dialogue with providers regarding Human Resources policies, compliance requirements, and operational updates.
Director of Care Management
UNC Health Caldwell
Lenoir, NC
07.2021 - Current
- Oversee clinical care management, driving operational analysis and initiatives for performance and quality improvement.
- Inspire the team to achieve organizational goals, cultivating an inclusive environment that supports professional growth and conflict resolution.
- Monitor financial performance and develop realistic budgets, utilizing financial data to enhance operational efficiency and meet departmental objectives.
- Achieve high levels of patient satisfaction through the implementation of outcomes management and performance targets, addressing feedback to enhance service quality.
- Effectively share patient satisfaction results with staff, promoting initiatives designed to improve the overall patient experience.
Client Services Manager
BAYADA Home Health Care
Hickory, NC
02.2018 - 07.2021
- Designed and implemented staffing schedules for a large team of healthcare professionals, ensuring compliance with care standards and service delivery efficiency.
- Managed caseload of pediatric clients, maintaining high-quality care through effective coordination among staff.
- Conducted performance evaluations and training initiatives, contributing to employee retention and service excellence.
- Streamlined administrative operations by documenting and processing payroll and client referrals efficiently.
Client Services Associate
BAYADA Home Health Care
Hickory, NC
06.2016 - 02.2018
- Ensured compliance with training schedules, certifications, and licensing for healthcare staff, supporting a culture of continuous improvement.
- Provided administrative support that enhanced communication and service delivery within the office.
Education
Master of Public Administration -
Appalachian State University
01.2015
Bachelor of Arts - Psychology
Wingate University
01.2013
Skills
- Process Improvement
- Goal-Oriented Strategy
- Resource Allocation
- Compliance and Regulatory Standards
- Team Building and Development
- Project Management
Certification
- Case Management Administration Certification, National Board for Case Management
- Certified Case Manager, The Commission for Case Manager Certification
References
References available upon request.
Timeline
Director of Operations
UNC Health Caldwell
12.2022 - Current
Director of Care Management
UNC Health Caldwell
07.2021 - Current
Client Services Manager
BAYADA Home Health Care
02.2018 - 07.2021
Client Services Associate
BAYADA Home Health Care
06.2016 - 02.2018
Master of Public Administration -
Appalachian State University
Bachelor of Arts - Psychology
Wingate University
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