Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kara Smith

Odessa,TX

Summary

Office professional with 10+ years' experience in management, insurance billing and sales coordination. Skilled in leading teams, streamlining operations, and enhancing client satisfaction. Strong communicator with a results-driven, customer-focused approach.

Overview

13
13
years of professional experience

Work History

Customer Service Specialist

Home Depot
Odessa, TX
02.2024 - Current
  • Maintained 95%+ customer satisfaction score by resolving complex return and delivery issues
  • Processed $10K+ daily transaction with 99% accuracy
  • Reduced wait times by assisting with front-end checkout during peak hours
  • De-escalated customer conflicts using problem-solving and active listening skills
  • Assisted in inventory corrections and prevented loss through accurate documentation

Office Admin./Ins. Billing & Sales Coordinator

North Texas Roofing
Fort Worth , TX
09.2018 - 02.2024
  • Managed daily office operations, customer communications, and project documentation for high-volume residential roofing contractor
  • Oversaw full-cycle insurance billing, including claim submissions, supplements, payment tracking, and coordination with adjusters
  • Supported sales operations by scheduling estimates, preparing contracts, maintaining CRM records, and assisting with lead follow-ups
  • Contributed to the company being voted 3rd highest in customer satisfaction in Fort Worth, TX (2024) through strong organization, client communication, and service support

Front Office Manager

Meachum Engine Service
Midland , TX
04.2013 - 09.2018
  • Oversaw daily office operations, including scheduling, customer service, and coordination of work orders between technicians and customers
  • Prepared estimates, processed invoices, and managed accounts payable/receivable with accuracy
  • Ordered parts and maintained vendor relationships to ensure timely completion of engine and machining projects
  • Maintained financial records, payroll support, and inventory tracking to support smooth shop operations

Education

Bachelor of Arts - Psychology

University of Texas Permian Basin
Odessa
06.2000

Skills

  • Customer relationship management
  • Transaction processing
  • Complaint resolution
  • Office administration
  • Insurance billing
  • Customer engagement

Timeline

Customer Service Specialist

Home Depot
02.2024 - Current

Office Admin./Ins. Billing & Sales Coordinator

North Texas Roofing
09.2018 - 02.2024

Front Office Manager

Meachum Engine Service
04.2013 - 09.2018

Bachelor of Arts - Psychology

University of Texas Permian Basin
Kara Smith