Kara Johnson
Lawrenceburg,TN
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
3
3
years of professional experience
2012
2012
years of post-secondary education
Work History
Fedex driver
FedEx:Ground
Lawrenceburg, Tennessee
03.2023 - 06.2026
- Operated delivery vehicles to transport packages safely and efficiently.
- Maintained accurate records of deliveries and customer interactions.
- Inspected vehicles daily for safety and maintenance needs.
- Ensured timely delivery by planning optimal routes and schedules.
- Communicated effectively with dispatch to confirm delivery routes.
- Provided excellent customer service by addressing inquiries promptly.
- Documented daily mileage, gas, and other data.
- Adhered to company policies and procedures related to safety and security standards.
- Delivered packages to customers in a timely and efficient manner.
- Performed pre-trip inspection checks and reported problems to supervisor.
Walmart online department
Walmart
Lawrenceburg
09.2023 - 01.2024
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Updated and maintained databases with current information.
Education
Vet Tech - Vet Tech
Animal Behavior College
Lawrenceburg, TN 11.2016 - 07.2017
Groomer - Grooming
Animal Behavior College
Lawrenceburg, TN 03.2014 - 02.2015
Billing And Coding - Medical Billing And Coding
Tennessee Tech Pulaski
Pulaski, TN 04.2010 - 04.2011
Mount Pleasant Highschool
Mount Pleasant, TNSkills
- Safety compliance
- Customer relationship management
- Time management
- Problem solving
- Critical thinking
- Adaptability to change
- Resourcefulness
- Conflict resolution
- Safety protocols
- Verbal and written communication
- Punctual and reliable
- Equipment maintenance
- Inventory tracking
- Effective communication
- Attention to detail
- Customer service
- Team collaboration
- Task prioritization
- Adaptability
- Multitasking
- Calm under pressure
- Basic math
- Medical terminology
- Insurance coding (ICD-9 and CPT)
- Data entry
Timeline
Walmart online department
Walmart
09.2023 - 01.2024
Fedex driver
FedEx:Ground
03.2023 - 06.2026
Vet Tech - Vet Tech
Animal Behavior College
11.2016 - 07.2017
Groomer - Grooming
Animal Behavior College
03.2014 - 02.2015
Billing And Coding - Medical Billing And Coding
Tennessee Tech Pulaski
04.2010 - 04.2011
Mount Pleasant Highschool