Detail-oriented and results-driven professional with a strong foundation in customer service, sales, and case management. Possesses experience in leasing and a deep understanding of property management practices. Known for excellent communication, conflict resolution, and organizational skills. Highly adept at building positive relationships with tenants and property management teams. Seeking to leverage my psychology background and expertise in client management to enhance tenant satisfaction and property performance as a Leasing Agent.
- Guided prospective tenants through the leasing process, conducting property tours and providing detailed information on available units and amenities.
- Managed lease applications, ensuring accuracy and compliance with housing regulations.
- Fostered strong tenant relationships, responding promptly to inquiries, maintenance requests, and concerns.
- Implemented marketing strategies, utilizing online platforms and social media to promote available units and maintain high occupancy levels.
- Collaborated with the property management team to streamline leasing procedures and improve overall tenant satisfaction.
- Developed and implemented individualized care plans for families and children in need, coordinating with multidisciplinary teams to ensure effective support.
- Managed a large caseload, maintaining detailed records and ensuring timely service delivery.
- Assisted at-risk individuals and families with long-term planning, ensuring their emotional and mental well-being.
- Worked closely with clinicians to develop care plans, guiding families through the planning process.
- Consistently met and exceeded sales targets by identifying customer needs and recommending the best solutions.
- Built rapport with customers, providing product demonstrations and closing sales.
- Collaborated with the sales team to identify trends and create sales strategies that increased customer engagement and revenue.
- Leasing and Property Management
- Tenant Relations
- Sales and Marketing
- Conflict Resolution
- Application Processing and Compliance
- Customer Service Excellence
- Product and Service Sales
- Communication and Negotiation
- Time Management and Organization