Kara Whitehead
Skagway,AK
Summary
Ambitious student pursuing a career in the health care field eager to expand my knowledge in a Medical Account Analysis role. Skilled in communication and problem-saving in professional settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
Alaska Seaplanes
Skagway, AK
09.2023 - 01.2024
- Delivered fast, friendly and knowledgeable service for routine questions and service
complaints. - Investigated and solved routine and complex customer issues to earn repeat
business. - Helped clients navigate online systems within established frameworks to obtain
services. - Suggested suitable options for unavailable products and services to retain customers.
- Remained calm and professional in stressful circumstances and effectively diffused
tense situations. - Assisted customers with making payments or establishing payment plans to bring
accounts current. - Answered incoming calls and emails, providing frontline customer support or
assistance with product and service transactions. - Made outbound calls to obtain account information.
Sales Associate
PULL-IN
Honolulu, HI
01.2023 - 09.2023
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Organized store by returning merchandise to proper areas and restocked displays.
- Exchanged merchandise for customers and accepted returns
Food and Beverage Cashier
Glacial Coffeehouse
Skagway, AK
05.2021 - 08.2021
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Learned roles of other departments to provide coverage and keep store operational.
- Reported pricing discrepancies to supervisor.
Cashier
Richter's Jewelry
Skagway, AK
05.2017 - 08.2019
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Helped customers find specific products, answered questions and offered product advice.
Food Service Worker
Kone Kompany
Skagway, Alaska
05.2016 - 08.2016
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Education
Associate of Applied Science - Health Sciences
University of Alaska Southeast
Juneau, AK05-2024
Some College (No Degree) - Undeclared
University Of Alaska Fairbanks
Fairbanks, AKSome College (No Degree) - Biology
University of Hawaii At Manoa
Honolulu, HISkills
Some of my skills in a work environment are effective communication tactics as well as patience for more complicated situations and problem-solving skills
Timeline
Customer Service Agent
Alaska Seaplanes
09.2023 - 01.2024
Sales Associate
PULL-IN
01.2023 - 09.2023
Food and Beverage Cashier
Glacial Coffeehouse
05.2021 - 08.2021
Cashier
Richter's Jewelry
05.2017 - 08.2019
Food Service Worker
Kone Kompany
05.2016 - 08.2016
Associate of Applied Science - Health Sciences
University of Alaska Southeast
Some College (No Degree) - Undeclared
University Of Alaska Fairbanks
Some College (No Degree) - Biology
University of Hawaii At Manoa
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