Jessica Reyes
Mesa,AZ
Summary
Dedicated Customer Service Agent with a proven track record at Freedom Debt Relief since December 2017. Seeking an opportunity with SRP, excellent communication skills, and experience in managing high-volume call centers. Known for exceptional interpersonal skills, adept at handling escalated clients, and ensuring timely resolution.
Overview
9
9
years of professional experience
Work History
Customer Service Agent
Freedom Debt Relief
2017.12 - Current
- Excelled in managing escalated client interactions with finesse
- Demonstrated ability to handle calls in a timely manner
- Fulfilled a key role as a great team player, fostering a collaborative work environment
- Proven ability to multitask effectively.
Cashier
Circle K
2015.02 - 2017.11
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
GED -
GED Testing, Phoenix Az
2009
Skills
- Communication Skills: Strong verbal and written communication abilities to interact effectively with customers and team members.
- Problem-Solving: Demonstrated ability to identify and resolve customer issues efficiently and creatively.
- Empathy: A compassionate approach to understanding and addressing customer concerns, showing genuine care.
- Patience: Ability to remain calm and patient, especially in challenging situations, ensuring customer satisfaction.
- Product Knowledge: In-depth understanding of the products or services offered, enabling accurate and helpful information delivery.
- Adaptability: Flexibility to adjust to changing customer needs and handle diverse situations.
- Time Management: Efficiently managing time to meet customer needs promptly without compromising quality.
- Positive Attitude: Maintaining a positive and professional demeanor, even in challenging interactions.
- Active Listening: Attentive listening skills to comprehend customer needs and provide relevant solutions.
- Team Collaboration: Collaboration with internal teams to address customer concerns and improve overall service.
Timeline
Customer Service Agent
Freedom Debt Relief
2017.12 - Current
Cashier
Circle K
2015.02 - 2017.11
GED -
GED Testing, Phoenix Az
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