Travyn Polanco
Gilbert
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Leader
Freedom Debt Relief
01.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Inside Sales Representative
Freedom Debt Relief
05.2022 - 08.2022
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Social Media Marketer
Litter Alley
06.2020 - 07.2021
- Stay current with trends across multiple social media platforms
- Build an audience to promote new items to
- Photograph and post new products in the business’s inventory
Customer Service Advocate
Freedom Financial Network
09.2019 - 04.2020
- Handle fast-paced inbound calls while assisting customers, notating accounts and informing clients of processes
- Identify common trends behind client calls and dispositioning accordingly
Sales Representative
AT&T
02.2018 - 03.2019
- Be able to assist customers and sell all products/services
- Follow-up with customers after completing contracts
- Select products out of inventory and accept cash payments
Education
High School -
Williams Field High School
Gilbert, Arizona05.2016
Skills
- Focused customer relations professional skilled in lead generation, customer relationship development and support
- Utilized spreadsheets to analyze delinquent client accounts, performed outbound calls to develop a plan with customers moving forward
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- People management
Certification
- Debt Resolution - Customer Service
- IAPDA Certified Debt Specialist
Timeline
Team Leader
Freedom Debt Relief
01.2024 - Current
Inside Sales Representative
Freedom Debt Relief
05.2022 - 08.2022
Social Media Marketer
Litter Alley
06.2020 - 07.2021
Customer Service Advocate
Freedom Financial Network
09.2019 - 04.2020
Sales Representative
AT&T
02.2018 - 03.2019
High School -
Williams Field High School
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