Kara Williams
Apex,NC
Summary
Instrumental Senior Project Manager bringing 26 years of experience achieving ambitious goals in challenging software and Clinical Trials environments. Diligent, proactive and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding requirements and timelines resulting in the best customer experience.
Overview
26
26
years of professional experience
Work History
Senior Technical Project Manager
Clario (Division Acquired By Sitero August 2023)
08.2021 - 01.2024
- Led cross functional teams in agile method implementations of customized Randomization and Trial Supply Management (RTSM) systems for clinical trials.
- Ensure design and system use through study closeout adheres to protocol and protection of study blinds for successful drug approvals.
- Managed client relationship from sales hand-off to study closeout including use of RAID tracker.
- Ensure data changes and data cleaning completed throughout study and within protocol compliance.
- Responsible for all audit compliance by team to SOPs and documentation of any quality event.
- Created, implemented, and taught multiple improved processes to internal and external stakeholders reducing support tickets.
- Managed and drove entire change order process for client accounts.
- Trained and made service ready 2 new project managers and 1 new technical analyst
- Selected as lead PM for two of the largest RTSM studies in company portfolio and as rescue PM for an unhappy strategic client who then awarded a new study to our team.
- Key advisory member to Product Management redesign of RTSM site and user management.
Senior Project Manager
Clario
06.2016 - 08.2021
- Led project teams, for multiple complex projects simultaneously, delivering clinical trial payments and patient payments.
- Managed projects ranging from $460K- $38M+ for global customers.
- Solely created service offering for clients to report IRS 1099 filing for patient payments including vendor selection, SOW creation and pricing, project artifacts, and successful first implementation.
- Chosen as Project Manager for strategic client during competitive pilot evaluation.
- Trainer and Mentor for new Project Managers and Senior Project Managers
- Lead Advisor for Product Manager during development cycles of core products and redesign of core system.
Manager, Business Consultants
Aspect Software
02.2014 - 05.2016
- Promoted to Manager for team of 9 Aspect Business Consultants and 7 subcontractors whose services include: installation/upgrade of Call Center
software products, business layer configuration, and optimization of business processes. - Managed team of 5 Installation Consultants in addition to my core consulting team while reorganization of reporting structure was in process (6 months).
- Hired and made service ready three internal Business Consultants and five subcontractors ensuring training, shadowing, mentoring for quality delivery and
compliance with Aspect policies. - Served as integral member of pre-sales for Professional Services including:
discovery and requirements gathering, statement of work creation and pricing,
customer review and redline negotiation. - Lead in creation of new services offering for each product version release, two new
products, and expansions of consulting opportunities with current products.
Principle Project Manager, Team Lead
Aspect Software
02.1998 - 01.2014
- Promoted to Team Lead to reduce and handle client escalations, represent in cross department projects, and process improvement.
- Sole Project Manager for multiple product major accounts (ex. AMEX, Cablevision, JetBlue, Time Warner) acting as a trusted advisor for additional products and services. Resulted in $627K of additional products/services for these four clients alone.
- Chosen as pilot Project Manager for new global methodologies and processes due to skill strength and ability to adapt, improve, and refine processes during in-flight projects. Lead for mentoring North American Project Management team.
- Mentored two new project managers through full project cycle with new customers.
- Increased rate of change request execution across Project Management team through coaching of expectation setting, identification of scope creep, and
message delivery. - Managed projects from pre-sales, SOW creation and signature, and through planning to closeout.
Education
Bachelor of Science - Double Major: Psychology, Organization Development
Vanderbilt University
Nashville, TN05.1997
Skills
- PMP Certification 2008-Present
- Client Relations
- Requirements Analysis
- Cross-functional Team Leadership
- Process Improvement
- Conflict Resolution
- Technical Leadership
- Integration Management
Timeline
Senior Technical Project Manager
Clario (Division Acquired By Sitero August 2023)
08.2021 - 01.2024
Senior Project Manager
Clario
06.2016 - 08.2021
Manager, Business Consultants
Aspect Software
02.2014 - 05.2016
Principle Project Manager, Team Lead
Aspect Software
02.1998 - 01.2014
Bachelor of Science - Double Major: Psychology, Organization Development
Vanderbilt University
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