Karah Gowins
Nelsonville,OH
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Gifted tour professional dedicated to giving guests memorable experiences. Delivers on promised entertainment or education for site-specific tours. Focused on continuously improving tours with new information and better group management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sever/ Shift Lead/Front Desk Receptionist+
Spa and Inn at Cedar Falls Kindred Spirits Restaurant
Logan , OH
10.2020 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
Interpretive Eco Guide
HIGH ROCK ADVENTURES
05.2019 - 11.2023
- Run group tours
- Educate visitors of local flora and fauna
- Assist belay and rock climbing
- Forest bathing guide
Ohio University Inn & Conference Center
Athens , OH
05.2017 - 10.2020
- Familiarized guests with menu specials and current events/upsell
- Ensure that guest are happy and comfortable at all times
Eldorado Scioto Downs
Columbus , OH
05.2016 - 05.2017
- Promoted, coordinated and evaluated large scale events
- Initiated creative ventures involving marketing corporate products
- Tracked incoming support and financial commitments
Education
Social Work -
Hocking College
01.2022
Ecotourism and Adventure Travel -
Hocking College
10.2019
High School Diploma -
Pickerington High School Central
01.2006
Skills
- Guest Service
- Decision-Making Skills
- Beverage Preparation
- Order Management
- Guest Engagement
- Liquor, Wine, and Food Service
- Tourism Development
- Public Speaking
- Discussion Facilitation
Certification
- Certified Forest Bathing Instructor
- Qi Gong certified instructor
Affiliations
- Nature and outdoor activity enthusiasts
Timeline
Sever/ Shift Lead/Front Desk Receptionist+
Spa and Inn at Cedar Falls Kindred Spirits Restaurant
10.2020 - Current
Interpretive Eco Guide
HIGH ROCK ADVENTURES
05.2019 - 11.2023
Ohio University Inn & Conference Center
05.2017 - 10.2020
Eldorado Scioto Downs
05.2016 - 05.2017
Social Work -
Hocking College
Ecotourism and Adventure Travel -
Hocking College
High School Diploma -
Pickerington High School Central
- Certified Forest Bathing Instructor
- Qi Gong certified instructor
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