Kara Johnson

• Responsible for writing and maintenance of all documentation for state reporting solutions.
• Served as help authoring/single-sourcing expert.
• Worked closely with software engineers, product managers, and other departments to write user guides for a varying audience of users.
• Created technical manuals, training guides, and tutorials for customers to develop browser-based clinical forms.
• Wrote the Community Care Health Provider Directory API Access Guide
• Worked with management to create processes and procedures and job aids for various departments.
• Ensured regulatory compliance by keeping abreast of industry standards and updating documentation accordingly.

Contractor for UPMC Health Plan. See description under "Technical Writer, UPMC Health Plan" for a list of job functions and accomplishments.

• Created documentation for financial services software.
• Wrote documentation for new cloud-based platform.
• Wrote 50+ pages of documentation as part of Confluence's pilot Agile team.
• Spearheaded effort to move all documentation Word to MadCap Flare.
• Wrote and maintained a wiki of internal developer documentation.

• Wrote, edited, and maintained single-source documentation for developers/UI designers.
• Learned latest development technologies, such as WPF, Silverlight, and jQuery.
• Developed code samples for my quick start tutorials and task-based help topics.
• Increased product adoption and customer retention by creating clear and concise user guides, manuals, and online help resources.

Additional experience included:

• Writing and editing marketing material and white papers.
• Photographing materials for advertising campaigns.
• Attending developer events, such as CodeMash and CodepaLOUsa, to promote company products.
• Networking with potential clients and contacts.
• Advising developers on usability of products and suggesting improvements.
• Performing quality assurance and performance testing.

• Wrote documentation for in-house warehousing projects.
• Trained warehouse employees to use new hand-held tracking devices.
• Maintained seven daily reports for company's president.
• Wrote task-based help explaining how to maintain daily reports.

• Instructed classroom of 25 students.
• Provided students mentorship and support.
• Developed reading and writing assignments.
• Lectured on composition and rhetoric.
• Tutored students in the Gannon Writing Center.

• Handled billing and technical support for high-priority business and government clients.
• Exceeded customer call deadlines for service levels, handle time and productivity.
• Featured in the company newsletter in a write-up about quality customer service.
• Trained incoming representatives and occasionally served as floor manager.
• Created large sales orders for high priority business and government clients.