Marci L. Salsburg
Technical Writer
Skokie,IL
Summary
Seeking a remote contract or permanent position.
Skilled Technical Writer with over 20 years of experience; working for Federal, State and County governments and numerous Fortune 500 companies with experience in various industries including Finance, Pharmaceuticals, Information Technology, and Manufacturing.
Professional communicator with solid experience in creating clear, concise, and user-friendly documentation. Skilled in technical writing, content creation, and information architecture, bringing strong focus on collaboration and achieving results. Known for reliability and adaptability in dynamic environments. Expertise in simplifying complex information, ensuring accuracy, and meeting deadlines consistently.
Overview
20
20
years of professional experience
Work History
Technical Writer
InterPros – Cencora
Conshohocken, PA
10.2025 - 01.2026
- Responsibilities included updating all company documentation with the newly designed logo and transferring documents to comply with the revised design template.
Technical Writer
Connexions – Abbott Laboratories
Paramus, NJ
11.2024 - 05.2025
- Responsibilities included creating project documentation for an Oracle Golden Gate migration at Abbott Laboratories. I worked with the team to prepare technical documentation for the integration, replication, and migration of multiple systems at Abbott Labs.
- In addition, I assisted with several in-house Connexions’ projects involving marketing and recruiting campaigns.
Project Coordinator/Technical Writer/Business Analyst
Techmahindra – Johnson and Johnson
Alpheretta, GA
10.2023 - 06.2024
- Responsibilities included creating project documentation for ISRM projects at Johnson and Johnson Pharmaceuticals. Highly skilled and well organized, I worked with Business Owners, Technical Asset Owners and Project Managers on numerous projects; writing, reviewing, organizing and coordinating approval of SDLC project documentation using J&J Asset Management technology.
- Upon successful completion of several projects, I was pleased to receive accolades from several Team members as well as Business Owners, Security Operations Directors and Project Managers. My time with Johnson & Johnson was very educational at satisfying.
Content / Technical Writer/Business Analyst
Insight Global – Molina Healthcare
Long Beach, CA
03.2023 - 10.2023
- Responsibilities included documentation for the Molina Healthcare IT Marketplace Product Lifecycle Management (PLM)system, New Technology processes, and Onboarding Procedures, including SOPs, Presentations, Organizational charts, PLM Flowcharts, and updates to the weekly Team Status presentation for the Marketplace Product Line Administration.
Project Coordinator/Technical Writer/ Business Analyst
Techmahindra – Johnson and Johnson
Alpheretta, GA
01.2022 - 01.2023
- Responsibilities included creation of project documentation for ISRM projects at Johnson and Johnson Pharmaceuticals. Highly skilled and well organized; I worked with Business Owners and Technical Asset Owners writing, reviewing, organizing and coordinating SDLC project documentation using J&J Asset Management technology and Google Workspace.
Technical Writer/Content Writer/ Business Analyst
Judge Group – Pfizer Global
Wayne, PA
04.2021 - 12.2021
- Responsibilities included use of Google Workspace to research, author, and edit documentation such as Reference Architecture documents, Technology Position Papers, API User Guides, ISO documentation, Presentations, and Solution Sketches for the Digital Architecture team at Pfizer. Additionally, I created and updated all the templates that these documents were based on. This was a 100% Remote role engaging with an international team of technically skilled individuals during a most unusual and fast passed time at Pfizer. I not only had the chance to write these documents, but I was also asked to research the technology and how it could be utilized in the Pfizer environment.
Technical Writer
mLogica
Santa Ana, California
01.2020 - 02.2021
- Responsibilities included documentation of new PLM technology, such as database performance or SDLC documentation (i.e., Business Requirements, Functional Design, Technical Design, etc.).
Technical Writer
Lexico - Grant Thorton
Chicago, Illinois
09.2019 - 12.2019
- Responsibilities included proposal writing, design documentation, procedural manuals, and technical design illustrations using Visio, Word, PowerPoint and Adobe products. This was a 100% remote position working with international analysts and developers on 24/7 availability. The assignments involved using the documentation to describe the proposed new system for prospective clients.
Technical Writer/Business Analyst
Sterling Engineering - Flex
Buffalo Grove, Illinois
01.2019 - 08.2019
- Responsibilities included the analysis and documentation of lab processes, medical devices, test procedures and experiment methodology for the Lab Stakeholders. This included EPA disposal regulations, a scientific term glossary, and FDA / EU MDR regulated procedural manuals.
Technical Writer/Business Analyst
Solution Partners - Pfizer
Lake Forest, Illinois
06.2017 - 12.2018
- Responsibilities included the use of Google Workspace to create, review and edit Business Technology documentation for the Global Serialization project. Pfizer is an FDA regulated environment, and all documents were written to comply with FDA regulations. These documents included Business Requirements, Training, Technical Specifications, ISO documents, Narratives, API User Guides, and Business Presentations. In addition, I created templates for all these documents to meet the FDA regulations and Pfizer’s System Development Life Cycle (SDLC) requirements. I also administered the SharePoint site for organized storage of the project documentation.
- During this project, I was also tasked with creating Visio diagrams for the Enterprise System Architecture. This included meeting with each individual business tower and documenting the business processes connected to the overall Solution Architecture. I also assisted in the Project Management details by tracking our resources and their workloads using the Microsoft and Adobe applications.
Technical Writer/Business Analyst
TekSystems - Baxalta/Shire
Bannockburn, Illinois
03.2016 - 05.2017
- Responsibilities included assisting the Shared Services Team at Baxalta Pharmaceuticals in their separation from Baxter Pharmaceuticals. My duties encompassed working with approximately 130 Stakeholders, collecting their requirements and populating the Technical Solutions documents (TSD) required for migrating the servers, applications, and data from Baxter Data Centers (worldwide) to Baxalta Data Centers. This involved using an Application Management System (APM) to organize and catalog Baxter’s software applications and identifying any redundancies or high-risk applications.
- This work was then used as the foundation for SOWs, Work Orders, Procedural Run Books, Data Migration procedures, Test Scripts, and SOC Solutions. In addition, I was tasked to create and maintain the Master versions of these documents on a Shared Services SharePoint Site. During my 14 months at Baxalta, I worked with the TSD Team to refine and update the TSD templates as well as the process by which they were created and approved.
- While working on the migration project, I was also given the responsibility of assisting the startup of the VPN project, which was charged with processing VPN requests from Baxalta Stakeholders for VPN access. My duties on this project included the use of SmartDraw to create the Process documentation and Web Design for the three types of VPN.
Technical Writer/Business Analyst
Insight Global/AbbVie
Waukegan, Illinois
10.2015 - 02.2016
- Responsibilities included working with the Lead Architect to develop document design standards, terminology standardization, and development rules for an internal platform solution. In addition, I worked with SMEs (Information Architects, Systems Analysts, and other Abbvie Stakeholders to gather content to support the IT requirements, design documents, and process run books necessary to complete a Developers handbook, Business handbook, and an Stakeholder handbook supporting the migration from Abbott to Abbvie. Abbvie is an FDA regulated environment, and all documents were designed according to FDA standards.
- These documents were produced using Microsoft and Adobe products. To support these documents, I also created templates and an extensive technical term glossary.
Technical Writer
Harmer/Citadel
Chicago, Illinois
02.2014 - 09.2015
- Responsibilities included working with Developers and Business Analysts on technical and API User Guides for Stakeholder financial software. In addition, I collected input and created the Technical Communications Style Guide for the Citadel Technical Communications team as well as creating an extensive glossary of terms (both financial and technical in nature), researching the meanings and providing a reference guide for the team, which was then added to the documentation supplied to Citadel clients. This documentation was required to pass audits from the Securities and Exchange Commission as well as other financial regulatory agencies. These documents were produced using Adobe products, RoboHelp Capture, Microsoft Excel, Visio, and the ClearCase Configuration Management tools.
Technical Writer/ Business Analyst
Randstad/Northern Trust Bank
Chicago, Illinois
01.2013 - 01.2014
- Responsibilities included working with BPAs and SMEs in the Change Management Section of Northern Trust’s Derivatives Division, creating System Flows and CMDB processes, mapping out NT’s Onboarding processes for OTC IOO Bilateral (Chicago and London), OTC IOO CCP Onboarding (Chicago and London) and OTC Custody Bi-lateral and CCP. In addition, I worked with SmartDraw to create detailed process manuals and flows documenting the Asset Management, Security Operations, and Pricing systems as well as Validation Test Plans and Test Scripts for the LEI and Index Options Stakeholders.
- During my time with NT, I was loaned out to the PMO division to document and refine their SDLC Process and create API User Guides for several of the systems, which figure into the process (AIP, PRS, Beeline, and GTT). In addition, I created an Employee Onboarding Manual using myself as an example and documenting all procedures that I experienced in the process of onboarding with Northern Trust. This manual became the SOP for onboarding new employees and contractors within the Change Management Division.
Technical Writer/Data Analyst
ESN
Hines, Illinois
01.2010 - 01.2013
- Veterans’ Administration
- Collaborated with cross-functional teams to define key performance indicators and metrics.
- Presented analytical findings to executive leadership, driving actionable insights for business growth.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Used statistical methods to analyze data and generate useful business reports.
- Streamlined reporting processes, resulting in faster turnaround times for monthly performance reports.
- Collaborated with IT to ensure data security measures were in place, safeguarding sensitive information.
- Generated standard and custom reports to provide insights into business performance.
Education
Bachelor of Arts - Communication
Loyola University
Chicago, IllinoisBachelor of Arts - undefined
Northeastern Illinois University
Chicago, IllinoisSkills
- Content Development
- Effective Technical Writing and Editing
- Instructional Design & Training
- Requirements gathering
- Security Operations Center(SOC) Statistical Analysis
- Asset Management
- Document Formatting
- Database management
- Document Library Design
- User documentation production
- Website copy
- Process documentation
- Software documentation
- Information design
- API documentation
- Agile methodology
- Usability testing
- Style guide creation
- Template design
- Test plan development
- Information architecture
- Support documentation management
Timeline
Technical Writer
InterPros – Cencora
10.2025 - 01.2026
Technical Writer
Connexions – Abbott Laboratories
11.2024 - 05.2025
Project Coordinator/Technical Writer/Business Analyst
Techmahindra – Johnson and Johnson
10.2023 - 06.2024
Content / Technical Writer/Business Analyst
Insight Global – Molina Healthcare
03.2023 - 10.2023
Project Coordinator/Technical Writer/ Business Analyst
Techmahindra – Johnson and Johnson
01.2022 - 01.2023
Technical Writer/Content Writer/ Business Analyst
Judge Group – Pfizer Global
04.2021 - 12.2021
Technical Writer
mLogica
01.2020 - 02.2021
Technical Writer
Lexico - Grant Thorton
09.2019 - 12.2019
Technical Writer/Business Analyst
Sterling Engineering - Flex
01.2019 - 08.2019
Technical Writer/Business Analyst
Solution Partners - Pfizer
06.2017 - 12.2018
Technical Writer/Business Analyst
TekSystems - Baxalta/Shire
03.2016 - 05.2017
Technical Writer/Business Analyst
Insight Global/AbbVie
10.2015 - 02.2016
Technical Writer
Harmer/Citadel
02.2014 - 09.2015
Technical Writer/ Business Analyst
Randstad/Northern Trust Bank
01.2013 - 01.2014
Technical Writer/Data Analyst
ESN
01.2010 - 01.2013
Bachelor of Arts - undefined
Northeastern Illinois University
Bachelor of Arts - Communication
Loyola University