Karalea Shoell
Salt Lake City,UT
Summary
Knowledgeable and dedicated customer service professional. Who is a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Solutions Representative
UHEAA
Salt Lake City, Utah
04.2013 - Current
- Devised workaround solutions for student loan-related issues.
- Recorded actions taken, issues resolved for student loan information to effectively manage customer accounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of student loan options to help them with their repayment and creating a welcoming, positive experience.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Store Clerk
Zurchers
West Valley City, UT
06.2012 - 03.2013
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Helped customers complete purchases, locate items and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
Education
Diploma - Massage Therapy
Eagle Gate College
Salt Lake City, UT08.2010
Skills
- Multitasking and Prioritization
- Customer Data Confidentiality
- Customer Account Management
- Call Volume and Quality Metrics
- Inbound and Outbound Calling
- Efficient and Detail-Oriented
Timeline
Customer Solutions Representative
UHEAA
04.2013 - Current
Store Clerk
Zurchers
06.2012 - 03.2013
Diploma - Massage Therapy
Eagle Gate College
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