Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Karalene Aday

Coon Rapids,MN

Summary

Dynamic Platform Engineer with a proven history specializing in automation and infrastructure optimization. Adept in many platforms, EUC and support. I enhance operational efficiency while mentoring teams. Recognized for resolving complex issues and integrating innovative technologies, I consistently deliver impactful solutions that drive success.

Overview

34
34
years of professional experience

Work History

Platform Engineer

Zurich
01.2023 - 01.2024
  • Developed automation scripts for reducing manual deployments.
  • Improved platform performance with fine-tuning of infrastructure components.
  • Integrated new tools and technologies.
  • Level 5 Support
  • Collaborated with stakeholders from different departments to understand user requirements and suggest suitable solutions accordingly.

Subject Matter Expert

Zurich
01.2021 - 01.2023
  • Developed effective training materials.
  • Streamlined processes to increase efficiency.
  • Mentored junior staff members on best practices related to product design and implementation strategies.
  • Resolved escalated customer issues in a timely manner while maintaining positive relationships.

PC Lan Analyst

Wells Fargo
01.2010 - 01.2021
  • Created thorough documentation on system configurations, policies, and procedures.
  • Aided in the disaster recovery exercise.
  • Optimized resource allocation by analyzing usage patterns and making recommendations for hardware and software upgrades.
  • Level 5 Support.
  • Conducted research into emerging technologies that could be used to enhance existing networks or create new ones.

Help Desk Technician

Rural Community Insurance Services
01.1997 - 01.2010
  • Provided end-user troubleshooting and desktop support.
  • Installed, changed, and repaired software and hardware.
  • Provided remote support to users across multiple locations.
  • Trained our agents and field staff on how to use applications.
  • Level 2 and 3 Support.
  • Responded promptly to customer inquiries via phone or email.
  • Assisted in the installation of new hardware and software components.
  • Created user accounts, maintained system documentation, tested and evaluated new technology.

Computer Operator

Rural Community Insurance Services
01.1991 - 01.1997
  • Printing reports.
  • Improved system efficiency by monitoring computer performance and troubleshooting issues as they arose.
  • System backups.
  • S38/AS400.

Education

01.2025

Associate of Arts - Computer Operations

Saint Cloud Technical College
Saint Cloud, Minnesota
01.1991

Skills

Help Desk Support

Patch Management

Nexthink

Flexera

Active Directory

VBS and PowerShell

Computer Hardware, Software and Server Support

Change Management

Project Management

Software Packaging and Deployment

GPO

Intune

SCCM

M365

Teams

  • MSI and EXE technology
  • Managing the ticket queue

Accomplishments

  • Created Internal Software Portal
  • Development of Help Desk, Workstation, and Desktop Departments
  • Proven history of fast ticket resolution
  • Training new employees and customers
  • Mastering new applications
  • Superb customer and employee support

Timeline

Platform Engineer

Zurich
01.2023 - 01.2024

Subject Matter Expert

Zurich
01.2021 - 01.2023

PC Lan Analyst

Wells Fargo
01.2010 - 01.2021

Help Desk Technician

Rural Community Insurance Services
01.1997 - 01.2010

Computer Operator

Rural Community Insurance Services
01.1991 - 01.1997

Associate of Arts - Computer Operations

Saint Cloud Technical College

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Karalene Aday