Karalyn Rozak
GlenPharmer Distillery
Franklin,USA
1
Language
7
years of professional experience
Server delivering attentive table service in busy dining rooms, with strengths in guest service, reservations, and order accuracy. Handles menu questions, special dietary requests, and payment processing while keeping tables moving efficiently. Supports high-volume shifts by bussing, running food, and training new staff.
Work History
Server, Bartender, Host, Busser, Food Runner
5 Years 11 Months- Delivered exceptional customer service in a fast-paced environment, enhancing guest satisfaction and loyalty.
- Used focus and memorization skills to keep track of tables and remember orders.
- Checked in with guests during meal service, proactively replenishing drinks and addressing additional requests.
- Presented menus to answer questions about items and make recommendations.
- Informed kitchen of special dietary needs or requests, delivering accommodated meals.
- Collaborated with event coordinators to execute seamless service operations.
- Collaborated with kitchen staff to prioritize and expedite orders, enhancing service efficiency during peak hours.
- Helped bus tables and ran food during high-volume periods.
- Maximized table turns and rotated seating for maximum guest satisfaction
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Greeted and accommodated guests, building a positive experience from the first interaction.
- Managed waitlists and reservations, optimizing table turnover and guest experience.
- Handled phone reservations and inquiries, ensuring timely responses to guest questions and concerns.
- Processed payments and completed register transactions accurately.
- Cleared and reset dining tables efficiently to enhance guest experience.
- Oversaw daily operations, ensuring adherence to safety protocols and operational standards.
- Assisted with the training of new staff members
Ice Rink Attendant
2 Months- Coordinated special events, including public skating sessions and hockey tournaments, enhancing community engagement.
- Performed regular maintenance of ice rink including resurfacing and cleaning up spills.
- Signing up and managing customers for programs such as Learn to Skate and adult hockey leagues.
- Sold tickets and collected fees from customers.
- Assisted patrons with skate rentals and equipment setup, ensuring a positive experience.
- Enforced safety protocols to prevent accidents and promote a secure environment for guests.
- Monitored rink conditions and reported maintenance needs to optimize facility operations.
Court Monitor, Cashier
8 Months- Monitored court ensuring everyone was adhering to court rules and regulations.
- Enforced rules and regulations of the facility to maintain rules and ensure safety.
- Explained rules and safety procedures to guests and demonstrated the use of materials and equipment.
- Built and maintained positive working relationships with co-workers.
- Provided excellent customer service by greeting customers and offering assistance.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Managed cash drawer, ensuring accurate balance at the end of shifts.
- Welcomed customers and helped determine their needs.
Education
High School Diploma
No Degree - Business
Skills
Customer service
Allergy awareness
Food safety
Leadership
Order accuracy
Guest relations
Shift coordination
Team supervision
Staff training
Payment processing
Table management
POS system operation
Patience
Communication
Problem-solving
Time Management
Opening and closing procedures
Languages
English
Full Professional
Timeline
Ice Rink Attendant
Plymouth State University Ice Arena
2021.10 - 2021.12Read More
Server, Bartender, Host, Busser, Food Runner
GlenPharmer Distillery
2020.09 - CurrentRead More
Court Monitor, Cashier
Altitude
2019.09 - 2020.05Read More
Franklin High School
High School Diploma
Read More
Plymouth State University
No Degree from Business
Read More