Karalynn Hood

• Assembly line worker. Operated machines. Made cabinets for businesses and home residents. Sanding cabinets.

• Answered an average of 100 calls per day by addressing customer inquiries solving problems and providing product support. Asked open-ended questions to resolve customer needs.

• Answered high-volume calls on a daily basis. Setting customer up with new services for their home and business. Provided health insurance coverage. Asked open-ended questions to resolve customer needs. Operated Windows computer used Microsoft Word. Directed calls to appropriate departments.

Consistently offered professional, friendly and engaging service. Greeted each customer with friendly eye contact. Performed all transactions in a cordial, efficient, and professional manner.

Troubleshooting customer through the internet when they were having a technical product issue. Assisted customer with installing software on their computer. Answered high-volume calls daily. Solving problems and providing customer support.

• Typing, faxing, and printing copies on the copy machines to different companies. Answered the telephones, clerical work. Microsoft Word, data entry, and other software programs.