Karam Masoud
Jersey City,NJ
Summary
Professional with strong background in leadership. Experienced with operational management, and customer service excellence. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, calm and relaxed even under pressure. I am also a hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Domino's Pizza
Jersey City, New Jersey
11.2019 - 01.2024
- Assisted with staff training on customer service and food safety protocols.
- Managed inventory levels and coordinated stock replenishment for efficient operations.
- Oversaw daily cash handling and ensured accurate reporting of transactions.
- Scheduled employee shifts to optimize coverage during peak hours and events.
- Implemented quality control measures to maintain product standards and consistency.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
High School Diploma -
William L. Dickinson
Jersey City, NJRadiology Technology
Hudson County Community College
Jersey City, NJSkills
- Problem solving
- Leadership
- Customer service
- Adaptability
- Friendly, positive attitude
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Calm under pressure
- Computer skills
- Active listening
- Organizational skills
- Problem resolution
Languages
English
Full Professional
Arabic
Professional Working
Timeline
Assistant Manager
Domino's Pizza
11.2019 - 01.2024
High School Diploma -
William L. Dickinson
Radiology Technology
Hudson County Community College